Administrative Operations Specialist

2 weeks ago


Ilford, Greater London, United Kingdom Hatched Recruitment Group Full time

Job Role: Admin Assistant

Main Responsibilities:

  • Provide an efficient and effective front-end reception and telephone service in accordance with council policies and procedures.
  • Take ownership of issues, deal with enquiries and provide a response within the agreed timescales.
  • Assist with the voids and lettings process, including voiding properties and garages, and setting up new properties and accounts on IT systems.
  • Assist tenants to report repairs and pest control matters to contractors.
  • Update Northgate to ensure records are accurate and up to date.
  • Manage the reception area, ensuring it is safe, clean and tidy, and opening and closing the front office.
  • Process requests for keys and fobs, ensuring necessary stocks are in place, and programme fobs and order new fobs.
  • Provide a responsive and customer-orientated service that aims to enhance the customer experience for our customers.
  • Be the initial point of contact for service users, working with other teams to provide answers to enquiries and resolve issues.
  • Maintain an up-to-date and good working knowledge of a wide range of policies and procedures.
  • Ensure that council policies and procedures are adhered to.


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