Complex Repairs Operations Officer

15 hours ago


London, Greater London, United Kingdom Triumph Consultants Limited Full time
About the Role

Triumph Consultants Limited is currently seeking an experienced Complex Repairs Operations Officer to join their team. This challenging and rewarding role requires the successful candidate to possess strong organizational and analytical skills, with the ability to work effectively under pressure in a fast-paced environment.

The ideal candidate will have a solid understanding of disrepair and complex case management in a social housing environment, as well as experience in delivering improvement processes. Excellent communication and negotiation skills are also essential, along with the ability to confidently challenge and resolve difficult issues.

This role offers a competitive salary of £28,810 per annum, based on a 35-hour week. The successful candidate will be working at Ealing, London, and will be expected to commute easily to the place of work.

Responsibilities:

  • Deliver exceptional case management services to ensure effective resolution of complex repairs cases.
  • Collaborate with team members and stakeholders to implement service improvements.
  • Work with the legal team to resolve disrepair cases and support negotiations.
  • Manage and coordinate the diagnostics service to ensure all reports of damp and mould are responded to in line with policy and procedure.

Qualifications and Experience:

  • Relevant qualifications or equivalent experience.
  • Proven track record of delivering improvement processes.
  • Excellent customer service and negotiation skills.


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