Pension Support Specialist

5 days ago


East Liverpool, Ohio, United Kingdom CV-Library Full time

We are seeking a skilled Pension Customer Support Agent to join our team in Liverpool city centre. This is an excellent opportunity to work with a large pensions provider, assisting customers with day-to-day inquiries regarding their pension account.

Job Overview

The successful candidate will be responsible for supporting pension account holders with queries about their account and pension. This role will involve working on-site full-time from our office in Liverpool, where you will benefit from on-site training.

We are looking for someone who is passionate about delivering exceptional customer service and willing to go the extra mile to resolve queries at first contact. If you have experience working in a customer service call centre environment and are able to listen to and identify the needs of vulnerable customers, we want to hear from you.

Key Responsibilities
  • Provide exceptional customer service to pension account holders via phone, email, or in-person
  • Respond to day-to-day queries regarding pension accounts and resolve issues promptly
  • Work collaboratively as part of a team to achieve business objectives
  • Attend and participate in regular training sessions to maintain knowledge and skills
Requirements
  • Experience working in a customer service call centre environment
  • Ability to empathize with and support vulnerable customers
  • Strong communication and problem-solving skills
  • Flexibility to adapt to changing priorities and deadlines
Benefits

This role offers a competitive salary, along with opportunities for professional growth and development. You will also enjoy a dynamic and supportive work environment, with access to on-site training and resources.

Location and Training

This position is based in Liverpool city centre, with easy access to public transportation. We offer a full-time schedule, with flexible hours to accommodate your needs. Comprehensive on-site training will be provided, covering topics such as customer service, product knowledge, and regulatory requirements.

Salary Information

The estimated annual salary for this role is £27,500, depending on experience.



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