Technical Support Specialist

3 weeks ago


East Liverpool, Ohio, United Kingdom CV-Library Full time
Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team in Liverpool. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

About the Role:

This is a fantastic opportunity for an IT professional with a passion for delivering high-quality support to join our dynamic team. You will be working closely with our customers to resolve technical issues, provide training and guidance, and maintain a high level of customer satisfaction.

Key Responsibilities:
  • Customer Support: Respond to customer inquiries via phone, email, and chat, providing timely and effective resolutions to technical issues.
  • Technical Troubleshooting: Analyze complex technical problems and identify solutions to resolve customer issues efficiently.
  • Documentation and Record-Keeping: Maintain accurate records of customer interactions, including issue resolution and follow-up actions.
Requirements:

To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as strong technical knowledge of Windows and Office systems. You must be able to work independently and as part of a team, with a strong attention to detail and ability to prioritize tasks effectively.

What We Offer:
  • Competitive Salary: £25,000 - £30,000 per annum, depending on experience.
  • Excellent Benefits Package: Including 28 days' annual leave, pension scheme, and life insurance.
  • Opportunities for Growth and Development: With ongoing training and development opportunities, you can progress your career and achieve your goals.
How to Apply:

If you are a motivated and enthusiastic individual with a passion for delivering exceptional customer service, please submit your application, including your CV and a cover letter outlining your relevant experience and qualifications.



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