Pensions Account Support Specialist
5 days ago
We are seeking an experienced customer service professional to join our team at Candidate Source in Liverpool as a Pensions Customer Support Agent.
Job Overview
The successful candidate will be responsible for supporting pension account holders with day-to-day queries regarding their account and pension.
- Providing exceptional customer service by being willing to go the extra mile to resolve queries at first contact.
- Attending and participating in any training offered, including upskills, external training, and regulatory training.
Requirements
To be considered for this role, you will have:
- Experience working in a customer service call centre environment.
- Experience supporting vulnerable customers.
- A strong ability to listen to customers and identify when they are dissatisfied.
- Flexibility to work Monday to Friday between 9am and 5pm.
Location: Liverpool City Centre. Full time on site.
Salary Range: £25,000 - £30,000 per annum (dependent on experience).
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