Pensions Account Support Specialist

5 days ago


East Liverpool, Ohio, United Kingdom Candidate Source Full time

We are seeking an experienced customer service professional to join our team at Candidate Source in Liverpool as a Pensions Customer Support Agent.

Job Overview

The successful candidate will be responsible for supporting pension account holders with day-to-day queries regarding their account and pension.

  • Providing exceptional customer service by being willing to go the extra mile to resolve queries at first contact.
  • Attending and participating in any training offered, including upskills, external training, and regulatory training.

Requirements

To be considered for this role, you will have:

  1. Experience working in a customer service call centre environment.
  2. Experience supporting vulnerable customers.
  3. A strong ability to listen to customers and identify when they are dissatisfied.
  4. Flexibility to work Monday to Friday between 9am and 5pm.

Location: Liverpool City Centre. Full time on site.
Salary Range: £25,000 - £30,000 per annum (dependent on experience).



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