Customer Experience Lead

21 hours ago


Maidstone, Kent, United Kingdom CV-Library Full time
Job Title:

Customer Experience Lead

Company Overview:

We are a leading retail company with a strong presence in the UK. We are currently recruiting for a Customer Experience Lead to join our team in Maidstone, Kent.

Salary:

£30,000 + Bonuses per annum.

Job Description:

The successful candidate will have full responsibility for delivering an exceptional service to customers. As a key member of our team, you will be responsible for developing the sales and service teams, achieving sales targets, and managing CRM activity for high-value clients.

Key Responsibilities:
  1. Lead a large team to achieve the highest levels of sales and service at all times.
  2. Commercially aware and able to understand business performance and react to areas that are underperforming.
  3. Drive and manage CRM activity as appropriate.
  4. Manage the performance of management staff and colleagues.
Benefits:

This is an excellent opportunity to join a prestigious retailer as a Customer Experience Lead. You will have the chance to work in a dynamic environment, develop your skills, and progress your career.



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