Customer Experience Lead
21 hours ago
Customer Experience Lead
Company Overview:We are a leading retail company with a strong presence in the UK. We are currently recruiting for a Customer Experience Lead to join our team in Maidstone, Kent.
Salary:£30,000 + Bonuses per annum.
Job Description:The successful candidate will have full responsibility for delivering an exceptional service to customers. As a key member of our team, you will be responsible for developing the sales and service teams, achieving sales targets, and managing CRM activity for high-value clients.
Key Responsibilities:- Lead a large team to achieve the highest levels of sales and service at all times.
- Commercially aware and able to understand business performance and react to areas that are underperforming.
- Drive and manage CRM activity as appropriate.
- Manage the performance of management staff and colleagues.
This is an excellent opportunity to join a prestigious retailer as a Customer Experience Lead. You will have the chance to work in a dynamic environment, develop your skills, and progress your career.
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