Customer Experience Representative

1 week ago


Maidstone, Kent, United Kingdom zeroG - AI in Aviation Full time

At zeroG - AI in Aviation, we are building one of the world's leading fintech companies. We are looking for a superstar to join our Financial Support team, with a focus on ensuring all customer contact is conducted to the highest standard and quality monitoring results are consistently achieved.

Job Description:

The role involves undertaking customer queries via telephony, email, and live chat. Your objectives will include ensuring all customer contact is conducted to the highest standard, ensuring process and policy adherence, and identifying opportunities for product and process improvement.

Required Skills and Qualifications:
  • A logical and methodical approach to evaluating individual circumstances to identify appropriate solutions based on a customer's circumstances
  • Strong communication skills both written and verbal to support customers across Lendable's channels
  • Strong prioritisation skills, ability to organise
  • Resilient and calm approach when faced with difficult situations

Our company offers best-in-class compensation and a supportive and inclusive environment. You'll have the opportunity to scale up one of the world's most successful fintech companies.



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