Care Coordinator Lead

2 months ago


Norwich, Norfolk, United Kingdom Nurse Plus Full time
Role Overview

Care Coordinator Leads play a pivotal role in our homecare team, covering the Norwich area. This is an exciting opportunity to join our friendly and fast-paced office, working closely with Service Users and Care Workers.

About the Role

We are seeking a highly organized and motivated individual to lead our Care Coordination team. The successful candidate will be responsible for effectively handling initial enquiries from prospective service users and their families, as well as rostering staff to provide a safe delivery of service to clients.

Main Responsibilities
  • Be the first point of contact for both new and existing Service Users and Care Workers
  • Effectively handle initial enquiries from prospective service users and their families
  • Rostering staff to provide a safe delivery of service to clients
  • Liaise with other professionals involved in service users' care
  • Assisting with recruiting new care workers to the team
  • Monitor care workers and carry out supervisions and appraisals
  • Supporting the effective handling of safeguarding, incidents, and complaints as required
Requirements

To be successful in this role, you will require:

  • A full UK driving license
  • Strong communication skills with the ability to build and maintain strong relationships
  • Flexibility to cope with changing demands and priorities, remaining calm under pressure
  • Well-organized with the ability to multitask
  • A Friendly, confident, and helpful telephone manner
  • A person with a strong focus on teamwork, and also have the ability to work independently and apply initiative
Benefits

As a Care Coordinator Lead at Nurseplus, you can expect:

  • Competitive salary: £28,000 - £32,000 per annum (dependent on experience)
  • A structured pathway for your career development
  • Contributory pension scheme
  • Company Healthcare scheme
  • Company discounts scheme for high street retailers
  • Your birthday off
  • Cycle to work scheme
  • Generous maternity and paternity benefits
About Us

Nurseplus is a national company with a network of branches across the UK. We are committed to supporting our workforce to ensure they have the right skills to do their job and enable them to develop themselves and their careers.



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