Digital Employee Experience Manager

2 weeks ago

London, Greater London, United Kingdom Xpertise Recruitment Full time £60,000 - £65,000

Job Summary

We are seeking an experienced Digital Employee Experience Manager to lead and improve the digital employee experience within our organization. The successful candidate will be responsible for managing and mentoring a team of DEX/Platform Engineers, ensuring service quality, security, and resource utilization.

Key Responsibilities

  • Team Leadership: Manage and mentor DEX/Platform Engineers to ensure service quality, security, and resource utilization.
  • DEX Management: Use telemetry and sentiment insights to enhance technology performance, employee satisfaction, and productivity.
  • Platform Management: Oversee platform selection, deployment, customization, and vendor relationships.
  • Outcome Management: Ensure delivery of key technologies (SCCM, Citrix), handle app deployment, and oversee incident management.
  • Operations & Admin: Collaborate with security teams, manage patching compliance, integrate DEX into employee feedback, and drive automation/AI for self-healing.

Requirements

  • IT management experience and a background in end user compute roles.
  • Proficient with enterprise-level End User technologies (hardware, software, applications).
  • Experience managing End User Technology and Services for diverse user bases.
  • Skilled in ITIL processes, ITSM tools (ideally ServiceNow), and DEX tools (ideally Nexthink).
  • Strong communication skills and able to convey complex technical issues.
  • Experience with automated systems, Service Management tools, and managing 3rd parties.
  • Knowledge of SCCM, Windows, Active Directory, Citrix XenApp/XenDesktop, and cloud services.
  • Expertise in security products, device security, desktop hardening and vulnerability patching.
  • Data analytics, problem-solving, and understanding of commercial considerations.

Nice to Have

  • Experience in a regulated environment, i.e. financial services/insurance, etc.
  • PowerShell scripting for automation.

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