Global Business Director

4 weeks ago

London, Greater London, United Kingdom Moody's Full time

About the Role


Moody's is seeking an experienced Global Business Director to lead our strategic relationships with major customers in the Banking sector. As a senior strategic relationship manager, you will be responsible for developing and executing the global account strategy for these customers, maximizing financial and strategic value, and satisfying their medium- and long-term business needs.


Key Responsibilities



  • Drive strategic engagement and commercial relationships in key customers; ensure Moody's delivery
  • Identify, negotiate, and deliver opportunities that benefit both the customers and Moody's
  • Deliver an enterprise proposition to customers that addresses their specific and strategic needs
  • Establish C-suite dialogue and relationships, connect more deeply into customer; bring knowledge, network into Moody's
  • Find new opportunities through strategic projects to scale against core customers; lead extension of propositions
  • Build deep understanding of customer business, and ensure highest levels of customer satisfaction
  • Advocate for the customer within Moody's, and act as Moody's ambassador in customer's enterprise
  • Build, deliver, and track strategic account plan; forecast, track, report key information, performance indicators
  • As top priority accounts emerge, decide what impact this has on other potential targets, and manage accordingly
  • Moody's: lead virtual global team to deliver against customer requirements
  • Connect customer into Moody's: most senior relationship leader and escalation point, who makes connections to address opportunities, resolve issues, and lead the engagement
  • Understand what business Moody's already conducts with these customers; join this up across the enterprise
  • Build, lead, influence global virtual team; know whom to engage, how to engage them to ensure delivery for customer
  • Ensure Moody's executives, others understand customer needs; address over short- and long-term
  • Develop, mentor, and identify enterprise sales and relationship management talent
  • Partner with Moody's C-Level Executive Sponsor of accounts

Marketplace: enable the customer to stay ahead



  • Leverage deep insight into the Banking sector, across regions operational knowledge, to uncover opportunity and risk for customer - and how to address
  • Provide insightful, agnostic, thought-provoking advice to the customer: not always to drive a Moody's sale
  • Share feedback and market requirements with Moody's business units and strategy group management
  • Lead strategic accounts across multiple sectors / segments; direct and / or virtual leadership of global teams
  • Track record in multiple business functions, including one or more of: frontline sales, account management, business and sales operations, proposition and product management
  • Built deep connections across the Moody's enterprise, leading to great ability to drive results in multiple ways
  • Entrepreneurial spirit and ideally experience: thrives in ambiguity, adapts to shifting circumstances
  • Ideally worked for Moody's customers, or other direct experience with customers
  • Led complex, strategic negotiations, and delivery on subsequent agreements
  • Established vision and strategy, and influenced complex network to deliver on it
  • Networker: connected internally and into relevant industries; abreast of latest trends, strong C-suite engagement skills and track record
  • Relationship management and consultative selling, from board-room to individual contributor; highly diplomatic
  • Strategic account planning; negotiation and management of complex, global accounts
  • Excellent communication skills: written, in person, virtual
  • Global experience: lived in / worked across multiple markets; led global, virtual teams; ideally speak multiple languages (Japanese / English necessary)
  • BA/BS required. Advanced degree (MBA, JD/LLB, MA/MS, MEng etc) preferred

Moody's is an equal opportunity employer.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.


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