Administrative Solutions Specialist

2 days ago


London, Greater London, United Kingdom Newlon Housing Trust Careers Full time
Estimated salary: £37,868 per annum plus eligibility for performance related bonus.

About Newlon Housing Trust Careers

Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.

We are seeking an experienced Administrative Solutions Specialist to join our team and play a key role in delivering administrative and legal solutions to tenancy infractions.

The ideal candidate will have a successful track record in customer service delivery and be able to resolve breaches of tenancy, including misuse of property and ASB, devising and delivering practical solutions.

You will work with colleagues, solicitors and customers to ensure the best outcome and maintain a high level of customer satisfaction.

In addition, you will be part of the team responsible for our formal ASB function, ensuring it is legally compliant and takes into account the interests of Newlon and the customer.

We are looking for someone with an understanding of Housing Law as it relates to Anti-Social Behaviour, succession, subletting, no access etc.

Key Responsibilities:

  • Resolve breaches of tenancy, including misuse of property and ASB
  • Devising and delivering practical solutions
  • Work with colleagues, solicitors and customers to ensure the best outcome
  • Maintain a high level of customer satisfaction
  • Be part of the team responsible for our formal ASB function

About You:

  • Successful track record in customer service delivery
  • Understanding of Housing Law as it relates to Anti-Social Behaviour
  • Able to work effectively in a team environment
  • Strong communication and problem-solving skills

Benefits:

  • £37,868 per annum plus eligibility for performance related bonus
  • Full-time, Permanent
  • Location: Hale Village, London, N17


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