IT Service Management Lead

1 week ago


Bath, Bath and North East Somerset, United Kingdom Rotork Full time

Job Summary:

The IT Service Management Lead will be responsible for overseeing all aspects of IT service management within our organisation, with a strong focus on both Service Transition and Service Operation.

This role requires a strategic mindset, strong leadership skills, and a deep understanding of ITIL best practices.

You will work closely with cross-functional teams to ensure the delivery of high-quality IT services that align with business goals and objectives, particularly during periods of change and transition.

Key Responsibilities:

  • Develop and implement IT service strategies, policies, processes, functions, and procedures encompassing all IT Service Management Lifecycle phases.
  • Monitor and report on IT service performance, availability, and customer satisfaction.
  • Serve as the ServiceNow product owner, managing the platform to align with business needs.
  • Ensure effective change management processes are in place to minimise disruptions and risks associated with IT changes.

Requirements:

  • Minimum of 5 years of experience in IT service management, including process ownership and improvement.
  • Proven experience in leading and managing a team providing global 24/7/365 IT services.
  • ITIL 4 Managing Professional certification or equivalent.
  • Familiarity with project management methodologies (e.g., Agile, Scrum) and tools.
  • Experience managing ITSM-related projects.
  • Experience in managing relationships with IT service providers and vendors.

About Rotork:

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases, and powders across many industries worldwide.

We're respected and admired for our people, performance, and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

We're going through an exciting period of change and growth, building on our existing market success.



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