Customer Service Team Lead

4 weeks ago


Bath, Bath and North East Somerset, United Kingdom The Co-operative Group Full time
Customer Team Leader Role

We are seeking a skilled Customer Team Leader to join our team at The Co-operative Group. As a Customer Team Leader, you will be responsible for leading a team of Customer Team Members, providing excellent customer service, and ensuring the smooth operation of our store.

Key Responsibilities:
  • Lead and motivate a team of Customer Team Members to deliver exceptional customer service
  • Manage store operations, including stock management, cash handling, and health and safety
  • Develop and implement sales strategies to drive sales growth and customer engagement
  • Provide coaching and training to Customer Team Members to improve their skills and performance
  • Collaborate with the Store Manager to achieve business objectives and improve store performance
Requirements:
  • Proven leadership and management experience in a retail environment
  • Excellent communication and interpersonal skills
  • Ability to work flexibly, including evenings and weekends
  • Strong problem-solving and analytical skills
  • Ability to work under pressure and meet deadlines
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career development and progression
  • Flexible working hours and a supportive work environment
  • Discounts on Co-op products and services
  • Access to training and development programs

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced leader looking for a new challenge, please apply today.


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