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Customer Experience Manager

2 months ago

Bath, Bath and North East Somerset, United Kingdom Management Companies (Ventures) Full time

About Us

Management Companies (Ventures) is a leading provider of property management services, dedicated to creating value for our clients and residents. We are committed to delivering exceptional customer experiences and driving business growth through innovation and excellence.

About the Role

We are seeking a highly skilled Customer Quality Manager to join our team. As a key member of our operations team, you will be responsible for ensuring that our customer activities meet the highest standards of quality and excellence. Your primary focus will be on quality-checking our customer interactions, processes, and standards to identify areas for improvement and implement changes that enhance the customer experience.

Key Responsibilities

  • Develop and implement quality improvement initiatives to enhance customer satisfaction and loyalty
  • Conduct regular quality checks on customer interactions and processes to identify areas for improvement
  • Collaborate with cross-functional teams to implement changes and improvements
  • Monitor and analyze customer feedback and survey results to inform quality improvement initiatives
  • Develop and maintain quality standards and processes to ensure consistency and excellence

Requirements

  • Proven experience in quality assurance, process improvement, or a related field
  • Strong knowledge of quality improvement methodologies and frameworks
  • Excellent communication and interpersonal skills
  • Ability to analyze data and identify areas for improvement
  • Results-driven and proactive approach to quality improvement

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance