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Deputy General Manager

2 months ago

Southampton, Southampton, United Kingdom BUZZ Bingo Full time
About the Role

We are seeking a highly skilled and experienced Deputy General Manager to join our team at Buzz Bingo. As a key member of our management team, you will play a vital role in ensuring the consistent delivery of our brand values and exceptional customer service across all aspects of the customer journey.

Key Responsibilities
  • Assist the General Manager in driving business growth and implementing the brand strategy at a local level.
  • Deputise for the General Manager in all operational aspects of the club, ensuring seamless day-to-day management.
  • Lead by example, promoting a culture of exceptional customer service and driving service standards throughout the club.
  • Develop and implement initiatives to improve KPI performance, working closely with the General Manager to achieve business objectives.
  • Manage and motivate a high-performing team, providing coaching, guidance, and support to ensure excellent customer service delivery.
  • Ensure compliance with all relevant laws, regulations, and company policies, including gaming and licensing laws, employment legislation, health and safety, and health and hygiene.
  • Contribute to the development of the club's local strategic plan, working collaboratively with the General Manager and other stakeholders.
Requirements
  • Proven experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality, or retail environment.
  • Strong business awareness and ability to drive commercial decisions.
  • Excellent customer service skills, with a focus on delivering exceptional experiences.
  • Self-aware and open to constructive feedback, with a commitment to personal and professional development.
  • Ability to manage and drive new initiatives, with a focus on delivering tangible results.
About Us

Buzz Bingo is an equal opportunities employer, committed to creating an inclusive and diverse workplace culture. We welcome applications from suitably qualified candidates from a range of backgrounds and encourage you to join our team.