Automotive Claims Specialist

3 hours ago


Leeds, Leeds, United Kingdom CV-Library Full time

We are seeking an experienced Automotive Claims Specialist to join our team. As a valued member of our organisation, you will play a critical role in ensuring the smooth delivery of our services.

Key Responsibilities:
  1. Carry out computerised estimates using Audatex, providing accurate and efficient results.
  2. Communicate with customers to provide repair information and an indication of completion time, ensuring exceptional customer service.
  3. Compile all relevant information and complete supporting documentation, maintaining high levels of accuracy and attention to detail.
  4. Record all estimate / repair information on the Advance system, ensuring seamless integration with our operations.
  5. Monitor progress of the vehicle through the repair process, identifying potential issues and implementing effective solutions.
  6. Negotiate estimates with the Engineer when required, demonstrating strong communication and interpersonal skills.
  7. Discuss claim related issues with the Engineers, providing expert guidance and support.
  8. Identify opportunities for non-insurance related repairs, driving business growth and revenue.
  9. Conduct mobile and drive by estimates, expanding our reach and increasing customer satisfaction.
  10. Maintain and secure allocated equipment, upholding our commitment to quality and safety.
  11. Assist other team members as and when required, demonstrating a collaborative and supportive approach.

We offer a competitive salary of £45,000, plus a range of benefits including a bonus scheme, group income protection, and discounts on products and services.



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