Property Claims Examiner

10 hours ago


Leeds, Leeds, United Kingdom Acumen Claims Ltd Full time

About the Role

Acumen Claims Ltd is seeking an experienced Building Surveyor to join their team in Leeds. The successful candidate will be responsible for handling domestic building claims, providing excellent customer service, and ensuring compliance with company policies and procedures.

Main Responsibilities

  1. Evaluate claim information, review circumstances, and determine policy liability using online information.
  2. Speak to policyholders for additional details and make policy liability decisions.
  3. Prepare reports, submit to insurers, and create purchase orders for contractors.
  4. Update claim management systems, validate repair schedules, and identify potential issues.
  5. Appoint specialist contractors, provide detailed instructions, and handle amendments to original schedules.

Key Interfaces

  • Claim Handlers
  • Policy holders/customers
  • Insurance companies
  • Operations team
  • Insurance supply chain
  • Builders/building network
  • Loss Adjusters
  • Field Team Manager

Skills and Competencies

  • Resilience
  • Planning and organisation
  • Flexibility
  • Integrity
  • Excellent verbal and written communication skills
  • Insurance experience advantageous

Salary and Benefits

  • £40,000 - £50,000 per year
  • Bonus scheme
  • Bereavement leave
  • Company pension
  • Referral programme
  • Sick pay
  • Work from home

Job Type and Schedule

  • Full-time, Permanent
  • Monday to Friday


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