Station Support Specialist

1 day ago


Portsmouth, Portsmouth, United Kingdom First Rail Full time

As a Station Support Specialist at First Rail, you'll be the face of our company at our stations. Your primary responsibility will be to ensure our customers receive the assistance they need, whether it's help with tickets or directions during disruptions.

About the Job:

We're looking for individuals who are comfortable working in a dynamic environment and can adapt to changing situations. Key responsibilities include:

  • Providing exceptional customer service and addressing customer queries;
  • Ensuring customer safety during disruptions;
  • Maintaining a clean and safe station environment.

The estimated salary for this role is £28,000-£38,000 per year, based on your experience. You'll also enjoy:

  • Free travel on First Rail services;
  • Free leisure travel for spouse/partner and dependants;
  • Discounts on other train operating companies;
  • Opportunities for career growth and development;
  • A comprehensive pension scheme;
  • Exclusive discounts on various products and services.

We're an inclusive employer and strive to create a workplace where everyone feels valued and respected.



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