Service Coordinator

7 days ago

Hengoed, Caerphilly County Borough, United Kingdom Umbrella Cymru Full time
About the Role

We are seeking a highly organized and detail-oriented individual to join our team as a Service Administrator. As a key member of our Corporate Services team, you will play a vital role in coordinating the provision of services to our clients and stakeholders.

Key Responsibilities
  • Coordinate the provision of services available to clients and professionals
  • Act as point of contact for team members, clients, and professionals
  • Coordinate, arrange, and attend events to publicize Umbrella Cymru
  • Provide administrative support for local and national projects
  • Maintain accurate, up-to-date, and confidential records of all work undertaken
  • Manage multiple inboxes and correspondence, including responding to written communication and answering phones
  • Produce statistical reports from service data
  • Coordinate volunteer networks
  • Research and provide accurate information as required to colleagues, clients, and professionals
  • Liaise with other service providers to maintain a directory of services
  • Record and produce minutes of meetings
  • Provide administrative and secretarial support for projects and corporate services
Requirements
  • Excellent communication skills with the ability to quickly establish rapport and positive relationships
  • Excellent time management and organizational skills, with an ability to prioritize effectively in a busy environment and manage competing priorities
  • Ability to adapt and embrace change, taking a positive and proactive approach to development and improvements, including personal and professional development
  • Excellent computer/ICT skills, with an ability to quickly learn new systems and adapt to new technology
  • Ability to understand and accurately record comprehensive information
  • Effective ability to work on own initiative as well as part of a team
  • Must hold a valid UK driving license and have access to a vehicle
What We Offer
  • A challenging and supportive environment where you will develop and learn at pace
  • We keep wellbeing, support, and development at the heart of everything we do, and this begins with staff and volunteers
  • A friendly team who love to help each other
  • Regular supervision from your manager, as well as opportunities to be involved in group supervisions, discussions, and debates
  • CPD events and opportunities for further learning and development
  • Flexible working wherever possible, with an ability to work from our offices and from home
  • 22 days paid annual leave plus bank holidays
  • Contribution to a workplace pension scheme

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