Administrative Assistant
2 days ago
We are seeking a highly skilled and dedicated individual to join our Transformation Unit as an Administration and Reception Assistant. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and is eager to contribute to the delivery of high-quality patient care.
The successful candidate will work closely with our nursing staff, announcing visitors and patients to staff and informing patients regarding clinic delays. They will also be responsible for communicating with patients regarding demographics and other personal details to ensure that the patient administration system and case note documentation are immediately updated.
This role requires a high level of personal self-management and organisation, as well as compassionate and good communication skills. The ideal candidate will be flexible and able to adapt to changing circumstances.
Responsibilities- To meet and greet patients and visitors to the Hospital and deal with enquiries in an efficient, polite and courteous manner providing a caring, considerate and helpful service to the patients and carers.
- To communicate with the patient regarding demographics and other personal details to ensure that the patient administration system and case note documentation is immediately updated.
- Work closely with the nursing staff, announcing visitors and patients to staff and to inform the patients with regards to any clinic delays.
- Answer telephone queries take messages direct where appropriate;
- To participate in training/induction of new staff.
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