Customer Support Coordinator

3 hours ago

Coventry, Coventry, United Kingdom FireAngel Safety Technology Full time
Job Description

FireAngel Technology plc is a leading provider of home safety products, and we're seeking a skilled Customer Support Coordinator to join our team.

As a Customer Support Coordinator, you will be responsible for providing exceptional customer service and support to our B2B and B2C customers. You will be the escalation point for customer support and will lead our Internal Technical Support initiative.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat in a professional and courteous manner.
  • Collaborate with other areas of the business to ensure our customers receive the best customer experience possible.
  • Proven experience in a technical support role.
  • Strong technical aptitude and troubleshooting skills, with proficiency in diagnosing hardware, software, and network issues.
  • Customer-centric mindset with a passion for delivering exceptional service and support.
  • Familiarity with help desk software, CRM systems, and remote support tools.
  • Stay updated on industry trends, best practices, and advancements in technology relevant to training and technical support.

Requirements:

  • Electronics or Electrical Components experience.
  • Previous experience of testing and inspecting electrical equipment.
  • In electrical engineering or related electronics field preferred.
  • A willingness to roll-up sleeves, be flexible, and take responsibility.

Personal Qualities:

  • You are a reliable and structured professional and excel in a company where trust and integrity is the key foundation for everything we do.
  • FA are in the simplicity business and they are building a team, who look at the world a little differently.

We offer a competitive salary and benefits package, including health insurance and salary protection. If you're passionate about delivering exceptional customer service and support, we'd love to hear from you.

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