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Customer Support Coordinator
2 months ago
FireAngel Technology plc is a leading provider of home safety products, and we're seeking a skilled Customer Support/Service Desk Co-ordinator to join our team.
About the RoleWe're looking for a reliable and structured professional to lead our Internal Technical Support initiative within the Customer Support department. As a Customer Support/Service Desk Co-ordinator, you'll be responsible for dealing with a variety of B2B & B2C customers, escalating technical issues, and ensuring customer excellence.
Key Responsibilities- Respond to customer inquiries via phone, email, or chat in a professional and courteous manner.
- Collaborate with other areas of the business to assist in ensuring our customers receive the best customer experience possible.
- Proven experience in a technical support role, with strong technical aptitude and troubleshooting skills.
- Familiarity with help desk software, CRM systems, and remote support tools.
- Stay updated on industry trends, best practices, and advancements in technology relevant to training and technical support.
- Proven experience in a technical support role.
- Strong technical aptitude and troubleshooting skills, with proficiency in diagnosing hardware, software, and network issues.
- Customer-centric mindset with a passion for delivering exceptional service and support.
- Familiarity with help desk software, CRM systems, and remote support tools.
- Stay updated on industry trends, best practices, and advancements in technology relevant to training and technical support.
We offer a competitive salary and benefits package, including health insurance and salary protection. You'll also have the opportunity to be involved in our first Internal Technical Support initiative and contribute to the development of new AI/automated customer support channels.
FireAngel Technology plc is a British technology company on a mission to protect and save lives by making innovative home safety products simple and accessible. We're building a team that looks at the world a little differently, and we're excited to have you join us.
