Professional Business Support Operational Excellence Team Lead

2 weeks ago

Leeds, Leeds, United Kingdom Financial Conduct Authority Full time

Role Overview

We are seeking a highly skilled and experienced Business Support Professional to join our Enforcement Market Oversight Operational Excellence Team at the Financial Conduct Authority (FCA). As a key member of our team, you will play a critical role in supporting the delivery of our Knowledge and Learning strategy.

Key Responsibilities

  • Provide administrative support to the team, including coordinating knowledge sharing groups and managing multiple mailboxes.
  • Assist in the delivery of core technical training to investigators by arranging internal SMEs, assessors, and course participants.
  • Manage and maintain records, diaries, and other administrative tasks in Microsoft SharePoint, Word, Excel, PowerPoint, and Teams.
  • Provide support to the Head of Department and other team members as required.
  • Coordinate and publish monthly knowledge communications.

Requirements

  • Proven experience in a corporate environment, with a strong track record as an administrator.
  • Excellent time management and prioritisation skills, with the ability to work in a structured way to a high standard against tight deadlines.
  • Flexibility to get involved in the varied workstreams of the team.
  • Strong relationship skills and a strong team player.
  • Able to cope with and quickly resolve a range of administrative issues.
  • Excellent written and oral communication skills.
  • Highly developed organisational and administrative skills.

About the FCA

The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair, and competitive. We do this to make sure markets work well for individuals, businesses, and the economy as a whole.

Our Values and Diversity

We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation. We are committed to achieving greater diversity across all levels of the organisation.

Flexible Working

We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly, including working part-time, staggered hours, and job shares.

What to Expect from Our Interview Process

The assessment process consists of an initial screening call with one of our Recruitment Partners. If successful, you will be invited to attend a first-stage competency-based interview.

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