Order Coordinator/Sales Support Specialist

2 months ago


Leeds, Leeds, United Kingdom Universal Business Team Full time
Job Summary

We are seeking a highly organized and customer-focused professional to join our team as an Order Coordinator/Sales Support Specialist. This role will be responsible for managing the sales inbox, processing orders, and performing administrative duties to ensure the timely supply of products to our customers.

Key Responsibilities
  • Order Processing
    • Handle incoming orders efficiently and accurately.
    • Process orders promptly using our order management system.
    • Resolve discrepancies swiftly and keep customers informed of their order status.
  • Sales Inbox Management
    • Monitor the inbox diligently and respond to enquiries promptly and professionally.
    • Answer questions about products and order statuses, process requests for quotes, and address customer concerns via email.
  • Customer Communication
    • Handle incoming calls with professionalism and efficiency.
    • Assist customers with placing orders, seeking information, or resolving issues, ensuring their needs are met promptly.
  • Administrative Duties
    • Perform various administrative tasks that support the overall sales and order fulfilment processes.
    • Maintain organized records and ensure smooth operation of administrative activities.
  • Coordination and Collaboration
    • Work closely with other teams to ensure orders are fulfilled accurately and efficiently.
    • Communicate order details, coordinate delivery schedules, and resolve any issues during the order fulfilment process.
  • Process Improvement
    • Identify bottlenecks in the order processing system and suggest improvements.
    • Enhance customer communication protocols and streamline administrative tasks.
    • Proactively seek ways to improve processes and contribute to the company's success and growth.
    Requirements
    • Strong ability to manage multiple tasks and priorities simultaneously.
    • Proficiency in maintaining efficient order processing and administrative procedures.
    • Excellent verbal and written communication skills for effective interaction with customers and internal teams.
    • Ability to clearly and concisely present information and resolve issues.
    • High level of accuracy in processing orders and managing documents.
    • Ability to meticulously review data and reports to ensure accuracy and compliance.
    • Demonstrated ability to handle customer enquiries with professionalism and efficiency.
    • Strong commitment to maintaining high levels of customer satisfaction.
    • Proficient in using order management systems and other relevant software.
    • Familiarity with Microsoft Office Suite, especially Excel, for data analysis and reporting.
    Working Hours and Benefits

Monday to Friday, 9:00 am to 5:00 pm. Competitive salary £25,000-£30,000 depending on experience. Free lunch every day. Gift cards for birthdays and work anniversaries. Monthly team celebrations. Be part of a forward-thinking company that values your expertise. Work in a collaborative environment with opportunities for professional growth.



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