Customer Service Liaison

3 weeks ago

Glen Parva, Leicestershire, United Kingdom Vistry Group PLC Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Coordinator to join our team at Vistry Group PLC. As a key member of our customer service team, you will be responsible for providing exceptional customer care services to our clients, managing reported defects, and working closely with our staff and supply chain to ensure timely resolution of issues.

Key Responsibilities
  • Handle incoming customer calls and provide timely and effective resolution to customer complaints
  • Log and allocate reported defects on web-based software and progress chase defects with staff and the supply chain
  • Work within agreed Service Level Agreements (SLAs) and identify trends and common issues
  • Confirm defects are correctly reported and filter out damage, vandalism, and misuse
  • Develop working relationships with key contacts at Housing Associations and Subcontractors
  • Communicate effectively with customers via email and telephone
  • Handle complaints in a sensitive and consistent manner
  • Make decisions about progressing difficult issues and identify when internal escalation is necessary
  • Work within NHBC (or equivalent) guidelines and standard industry practice
About Us

Vistry Group PLC is the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do, and our partnership-led approach helps us build sustainable communities where they're needed most. We're proud of our culture, which sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process.

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