Product Engineer

2 days ago

Luton, Luton, United Kingdom AXIO Group Full time
About the Role

We are seeking a highly skilled Product Engineer to join our team in Luton, UK. As a Product Engineer, you will play a critical role in ensuring customers receive new data products and services with a seamless onboarding experience.

Key Responsibilities
  • Collaborate with commercial teams to onboard new customers to their chosen data product solution with speed, accuracy, and efficiency.
  • Provision customer trials and work with customers to effectively use and configure our data products, resolving any questions and queries during the trial process.
  • Work with OAG's systems to complete technical onboarding of customers' data product needs using Snowflake, SQL skills, APIs, and Microsoft Event Hub.
  • Ensure new customers receive the support they need to use their new solution and achieve customer value and satisfaction.
  • Use deep data and product knowledge to solve customer issues in their early engagement with OAG, providing a single point of contact to resolve any questions or issues quickly.
  • Work with commercial teams to offboard customers when their contract ends.
  • Keep customers and internal stakeholders fully updated on all issues, driving service provision and issue resolution in the shortest possible window.
  • Ensure all customer insights and needs are captured and acted on effectively and efficiently to drive a customer-led Data Product Strategy.
  • Work with cross-functional teams to identify migration opportunities.
  • Provide basic product training where appropriate for new customers.
Requirements
  • Data analysis skills and ability to problem solve.
  • IT domain knowledge, basic SQL, and exposure to cloud platforms is an advantage.
  • Previous experience in a customer experience role or similar.
  • Previous experience using CRM solutions.
  • Previous experience working within the travel ecosystem, specifically aviation.
What We Offer
  • Personal growth and development opportunities.
  • Additional day off during your birthday month.
  • Company bonus scheme to reward your contribution.
  • Hybrid working arrangements with flexibility.
  • Pension.
  • Annual leave starting at 25 days per year.
  • Health Cash Plan with Simplyhealth.

OAG is an Equal Opportunity Employer. We ensure all applicants are considered for employment without discrimination.

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