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Technical Support Specialist

2 months ago


Sheffield, Sheffield, United Kingdom Hays Technology Full time
Job Summary

We are seeking a skilled and experienced Technical Support Specialist to join our team at Hays Technology. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide proactive monitoring of customer equipment and resolve technical issues in a timely and efficient manner.
  • Collaborate with internal teams to ensure seamless communication and resolution of customer queries.
  • Develop and maintain a strong understanding of our products and services to provide accurate and effective support.
  • Work closely with customers to understand their needs and provide tailored solutions to meet their requirements.
  • Stay up-to-date with industry trends and developments to ensure our customers receive the best possible support.
Requirements
  • Proven experience in a first-line support environment, with a strong background in technical troubleshooting and resolution.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
  • Strong analytical and problem-solving skills, with the ability to think critically and resolve complex technical issues.
  • Ability to work in a fast-paced environment, with a high level of flexibility and adaptability.
  • Strong technical skills, with a solid understanding of IT systems and technologies.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced technical support specialist looking for a new challenge, we encourage you to apply for this exciting opportunity.