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Technical Support Specialist
2 months ago
We are seeking a skilled and experienced Technical Support Specialist to join our team at Hays Technology. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Provide proactive monitoring of customer equipment and resolve technical issues in a timely and efficient manner.
- Collaborate with internal teams to ensure seamless communication and resolution of customer queries.
- Develop and maintain a strong understanding of our products and services to provide accurate and effective support.
- Work closely with customers to understand their needs and provide tailored solutions to meet their requirements.
- Stay up-to-date with industry trends and developments to ensure our customers receive the best possible support.
- Proven experience in a first-line support environment, with a strong background in technical troubleshooting and resolution.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
- Strong analytical and problem-solving skills, with the ability to think critically and resolve complex technical issues.
- Ability to work in a fast-paced environment, with a high level of flexibility and adaptability.
- Strong technical skills, with a solid understanding of IT systems and technologies.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced technical support specialist looking for a new challenge, we encourage you to apply for this exciting opportunity.