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IT Senior System Administrator

2 months ago

London, Greater London, United Kingdom NALA Full time
Job Title: IT Senior System Administrator

Talent is everywhere, but opportunity isn't. How do we reduce the cost of sending money home through technology? Think about those young TikTok influencers in Uganda who make amazing content, but can't get paid because they don't have Visa or Mastercards yet have mobile money?

Your Responsibilities:

  • Oversee the day-to-day management of IT systems and networks ensuring overall security of the NALA IT ecosystem.
  • Lead IT projects from inception to delivery, ensuring alignment with budget and strategic objectives.
  • Manage IT inventory, procurement, and lifecycle replacement schedules.
  • Enhance processes related to employee onboarding, IT task throughput, and device management.
  • Provide support for queries related to computer systems, software, and hardware for both office-based and remote teams.
  • Perform administrative tasks including user creation, managing group policies, and handling computer accounts.
  • Develop and implement automation solutions to streamline IT processes, including onboarding and asset management.
  • Administer and support critical tools such as Slack, Jira, Jump Cloud/MDM, MS Defender/EDR, and Asset Management systems (Asset Panda).
  • Resolve IT issues to minimize disruption to business operations and maintain high-quality IT service standards.
  • Document IT processes and best practices, and create training materials for team members.
  • Collaborate with stakeholders to align IT strategies with company goals and stay updated with technology trends.
  • Hands-on experience with Slack, Jira, Jump Cloud/MDM, MS Defender/EDR, and Asset Management systems (Asset Panda).
  • Proven ability to create and implement automation solutions to streamline IT processes.
  • Strong understanding of IT infrastructure and networks with knowledge of cybersecurity practices and standards, including ISO 20001.
  • Strong project management skills with experience managing IT projects from inception to delivery.
  • Excellent verbal and written communication skills in English, with the ability to explain technical concepts to non-technical users.
  • Experience working as a sole IT resource is advantageous but not required.
  • Experience with Jamf or JumpCloud.