Data Systems Administrator

6 days ago

London, Greater London, United Kingdom Service Care Legal Full time
Job Title: Senior Digital Analyst

We are seeking a highly skilled Senior Digital Analyst to join our team at Service Care Legal. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our HR and Payroll systems.

About the Role:

The successful candidate will act as a key contact and coach for our internal team, investigating and resolving user support queries and applying changes in response to ad hoc requests. You will also liaise with MHR support desk where appropriate.

Key Responsibilities:
  1. User Experience: Actively promote delivery of a high-quality user experience across all areas of the ICT service, including fit-for-purpose systems and guidance, and high standards of access, availability, usability, usefulness, and excellent standards of service.
  2. User Support: Lead a team providing an excellent user-centred service that supports users to get full value from the digital tools and equipment available to them, helping users to find simple and secure ways of achieving their goals and solving problems.
  3. Security and Compliance: Deliver, implement, and support others to ensure that the Council's values and practices always meet our objectives for security, financial prudence, and transparency, inclusion, and sustainability.
  4. Team Collaboration: Actively contribute to the work of a multidisciplinary team, so that all its members benefit from your core skills; promote the generous sharing of expertise and create opportunities for continuous learning and development.
  5. Council-Wide Initiatives: Actively contribute to Council-wide and directorate initiatives that will achieve and implement the Mayor's priorities and corporate objectives and meet the user needs of Hackney's residents and businesses.
  6. Out-of-Hours Support: On a rota basis with other Senior managers and the Head of service, act as the lead officer ensuring the effective coordination and delivery of support to users, including out-of-hours support where applicable, for which additional payment will be offered.
Requirements for the Role:

To be considered for this role, you must have:

  • A minimum of 12 months' solid experience of system build/system administration in iTrent HR & Payroll system.
  • An understanding and experience of handling organisation and payroll system configuration and maintenance.
  • Security access administration (setting up, testing & applying function & data accesses, setting up and maintaining user records).
  • Experience of configuring/supporting users with Employee & Manager Self Service (electric theme) including payslips, absence - plus ideally time & expenses, learning & development.
  • Experience of investigating queries from back office operational teams (payroll, HR, pensions).
  • Experience of configuring/maintaining batches and workflows.
  • Experience of system reports and auditing function.
  • Experience of configuring new functions and administering system upgrades.
Salary and Benefits:

The salary for this role is £170-200pd Umbrella, depending on experience. We also offer a range of benefits, including flexible working arrangements and the opportunity to work with a dynamic and supportive team.

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