IT Support Specialist
4 weeks ago
**Key Responsibilities:**
* Provide client support with excellent customer service to employees across all European offices
* Troubleshoot, diagnose and bring to resolution both software and hardware client support requests
* Incident monitoring of tickets through the ticketing system
* Assisting in local Projects
* Create and maintain the company PC image
* Prepare PC's and iPhones for new starters and follow the company refresh program
* PC and iPhone management including procurement, support and updates
* Windows OS and Office updates and upgrades
* Software vulnerability management to secure company devices using Defender365
* Complete software deployments through automatic systems of approved tools
* Device backup review and resolving issues through Redstor PRO
* Anti-malware protection review, diagnostics and resolution
* Under instruction where needed maintain, install, replace, server and network equipment in server rooms
**Requirements:**
* Strong technical skills
* Excellent customer service skills
**What We Offer:**
* Competitive salary
* Hybrid working arrangement
* Opportunity to work with a dynamic team
If you are a motivated and detail-oriented individual with a passion for IT support, we encourage you to apply for this exciting opportunity.
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