Store Manager

2 days ago

Brighton, Brighton and Hove, United Kingdom AllSaints Full time

About the Role

The Store Manager will play a key part in ensuring the success of our store in Brighton. This will involve leading a team of floor managers and stylists, upskilling and equipping them with the commercial skills to succeed and deliver sales targets, as well as exceptional customer service.

Key Responsibilities

  • Equip and incentivise the team with the latest product knowledge, brand strategies, and people updates to deliver an inspiring in-store and online customer experience.
  • Support the brand leader in the development of the team, recognising and highlighting achievements, and identifying areas for improvement.
  • Support in the planning and delivery of monthly floor sets, promoting new collections and driving sales across all product categories.
  • Maximise trade opportunities, identify and react to risks, and lead the team to achieve business objectives.
  • Oversee and provide leadership and support to stylist team members with customer queries, emails, chats, and calls.
  • Take responsibility for ensuring the floor management and stylist teams are ready to impress customers, showcasing achievements and team pride.
  • Awareness and handling of employee-related matters in store, working with the brand leader to resolve issues in a timely and effective manner.

Requirements

  • First and foremost, you are an amazing leader, striving to get the best from your team and inspiring them to deliver exceptional customer service.
  • You love fashion and are an ambassador for AllSaints, believing in the power of an amazing new outfit.
  • You have strong relationship management skills, creating fun and inviting environments for team and customers, and influencing partners when needed.
  • Tenacity and belief to succeed, aiming high and supporting your team to work towards challenging targets and deadlines.
  • Strong business acumen, knowing your business inside and out, and using reporting technologies to your commercial advantage.
  • Natural affinity for learning new systems and processes in a digital environment.
  • Honest, trustworthy, and dependable, living by our brand values.
  • A protector of the brand, caring for customers, profit margins, product, and team and customer health and safety.
  • Positive and inspiring, a natural coach, and wanting to help teams do their best and feel appreciated.

About AllSaints

We are a fashion retailer committed to developing diverse teams and creating an environment where everyone feels respected, valued, and able to give their best. We safeguard against any form of discrimination and provide equal opportunities to everyone in our employment and recruitment processes.

We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us. If you need any support or adjustments during your application, please get in touch with us and we are happy to help.

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