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2 months ago
About the Role
The Store Supervisor plays a vital role in driving sales and results at DSW Inc. by assisting and performing various functions alongside store management. This includes customer service, merchandising, omni-channel activities, and inventory management.
Key Responsibilities
Customer Service
- Maintain a high level of customer satisfaction by modeling excellent customer experience behaviors, redirecting associate behaviors to achieve store goals, and responding to customer requests and feedback with a sense of urgency.
- Ensure customers have a positive experience by maintaining DSW store standards, completing daily open/close tasks, and performing other duties as assigned by the Store Manager or other leader.
Inventory Management
- Maximize sales and success by maintaining sales floor and stockroom conditions, enabling the flow of merchandise to create an appealing experience for consumers.
- Supervise and participate in the planning and execution of all inventory management activities, including freight receipt, placement, markdowns, and merchandise optimization.
- Responsible for all omni-channel activities in store, including charge/send, buy online pickup in-store (BOPIS), and delivery.
- Leverage inventory reports to optimize productivity and merchandise presentation on the sales floor.
- Maintain supply inventory to ensure successful floor moves, markdowns, and fulfillment in stockroom, cashwrap, clearance, and non-sales areas.
Human Resources
- Collaborate with the store leadership team to understand and follow company policies and procedures.
- Assist the Store Manager and other leaders in recruiting and interviewing candidates.
- Support team development by training, coaching, and directing associates, and communicating development feedback to the management team.
- Provide feedback to the Store Manager on associate performance and communicate associate relations issues for follow-up.
- Support team in managing payroll and associate timekeeping activities.
- Be available to meet the needs of the business, including shifts outside traditional business hours.
- Proficiency in basic computer use, including Microsoft Office.
Requirements
Minimum 2 years of retail experience.High school graduate or equivalent.