Maintenance Service Delivery Manager
3 weeks ago
As a key member of our team at Spencer and James, you will play a crucial role in delivering exceptional maintenance services to our social housing clients in South East London.
We are seeking an experienced Supervisor with a strong background in responsive maintenance to oversee the delivery of high-quality repair and maintenance services.
Your Key Responsibilities- Schedule Optimization: Develop and implement work schedules that align with company procedures, standards, and Service Level Agreements (SLAs) to ensure timely completion of repairs.
- Client Relationship Management: Represent our company with confidence at client and resident meetings, reinforcing our commitment to quality and reliability.
- Performance Monitoring: Oversee responsive repairs to meet and exceed performance targets, ensuring optimal service delivery.
- Quality Assurance: Conduct regular inspections, performance reviews, and customer satisfaction surveys to monitor work quality and identify areas for improvement.
- Team Leadership: Lead, mentor, and develop your team, ensuring optimal staffing to deliver exceptional service.
- A proven track record as a Supervisor in responsive maintenance or a similar setting.
- A full UK driving license is required for this role.
- Strong communication and problem-solving skills, with the ability to build effective relationships with clients and colleagues.
The estimated salary for this role is £45,000-£60,000 per annum, depending on experience. You will also receive a comprehensive benefits package, including pension scheme, life assurance, and access to ongoing training and development opportunities.
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Maintenance Service Delivery Manager
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