Building and Maintenance Service Delivery Manager
2 weeks ago
Experience in managing building maintenance services is essential for this role, where you will work closely with the Maintenance Manager to ensure seamless coordination of works and activities. Your responsibility will be to develop and implement processes to support the Maintenance workforce in efficient ways of working, aligning with business priorities, customer demands, and compliance requirements.
Key Responsibilities:
- Coordinate maintenance activities with the Maintenance Manager to deliver best-in-class service to Residential developments
- Identify, develop, and implement processes to enhance Maintenance department efficiency and productivity
- Manage relationships with key suppliers, including EoT cleaning, furniture suppliers, and white goods suppliers
- Monitor changing priorities and manage internal customer expectations from Leasing, Marketing, and Operations departments
- Develop a process for Resident requests and associated activities, apartment refresh, inventory coordination, deposit data collection, asset management, and compliance
Requirements:
- IT literate with excellent knowledge of MS Office and associated software packages
- Proven track record of implementing standard operating procedures
- Strategic thinking with experience in Maintenance field
- Excellent customer service capabilities and well-presented communication skills
- Relevant experience in Building Services roles, technical knowledge, and hands-on experience
- Familiarity with managing contractors and facilities/maintenance contracts
About the Role:
This exciting opportunity comes with a competitive salary of £60,000 - £80,000 per annum, depending on experience, plus up to 12.5% annual bonus, great progression opportunities, and a comprehensive pension scheme.
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