CRM Executive

3 weeks ago

London, Greater London, United Kingdom THG Full time

About THG

We're a fast-paced, global technology group that specializes in taking brands directly to consumers. Our comprehensive approach ensures we can fully realize our vision and maintain our leadership in a rapidly evolving global industry.

Life at THG Beauty

We're home to market-leading websites like Lookfantastic, Skinstore, Dermstore, Cult Beauty, and the beauty subscription box brand Glossybox. Our portfolio of premium brands includes ESPA, Ameliorate, and Grow Gorgeous – all of which are loved and trusted by millions of fans worldwide.

Why be a CRM Executive at THG?

As a CRM Executive, you'll support the LOOKFANTASTIC CRM team in executing the EU CRM strategy. This involves briefing and amending creative, building and scheduling emails and push app notifications to drive continued growth in sales, while delivering a great customer experience.

Key Responsibilities:

  • Responsible for briefing, building, and scheduling email marketing communications and push app notifications for the EU CRM team.
  • Write copy for emails and push notifications.
  • Segment the customer database using in-house CRM tools.
  • A/B testing to ensure emails are optimized to the best-performing setups.
  • Update templates for automated and triggered email campaigns as needed.
  • Analyze and report on campaign performance, presenting findings to relevant stakeholders and identifying opportunities for improvement.
  • Support the wider CRM team to achieve monthly revenue targets and channel KPIs.
  • Ensure all email communications and app notifications are delivered on brief, on time, and in line with the global CRM strategy.
  • Ensure all CRM messaging aligns with wider brand messaging and tone of voice.

Requirements:

  • 1+ year's CRM experience.
  • German or Dutch language skills preferred, but Spanish or Italian would also be desirable.
  • Copywriting for marketing channels, ideally CRM.
  • Time management and organization: prioritize workload and effectively manage time to meet tight deadlines.
  • Assertive and proactive with a positive attitude.
  • Strong analytical skills and comfortable using Excel.
  • A keen eye for detail.
  • Ability to work in a fast-paced environment.
  • Multi-channel experience and exposure (Email, App).
  • Experience with Google Analytics and/or Tableau.
  • E-commerce sector experience.

What's in it for me?

Career Development

  • Access bespoke development programs designed and developed by our in-house L&D team.
  • Continued development through our upskilling program delivered in partnership with an industry-leading training provider.

Enhanced Leave

  • 25 days annual leave plus bank holidays.
  • Don't want to work on your birthday? We don't either. Enjoy your day off on us.
  • Enhanced maternity and paternity pay, depending on length of service.
  • Up to 10 days compassionate leave.
  • Buy back up to 3 days each year.
  • Unlock 2 days volunteer leave after 12 months.

Wellbeing Support

  • Access face-to-face and virtual appointments with our in-house GP.
  • Access our in-house CBT therapist.
  • Access our 24/7 Employee Assistance Programme (EAP) provided by Bupa.

Other Perks

  • Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
  • Up to 50% staff discount on THG brands.
  • Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
  • Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

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