Business Development Associate

3 weeks ago

Glasgow, Glasgow City, United Kingdom LendInvest Full time
About the Role

We are seeking a highly motivated Business Development Associate to join our established Business Development Team at LendInvest. As a key member of our team, you will play a vital role in supporting our brokers, field-based BDMs, and wider team through inbound and outbound telephony and web chat.

This is an ideal opportunity for someone looking to grow and develop their skills and career within business development. You will work closely with internal stakeholders in a fast-paced environment, managing incoming leads, lead qualification, and lead capture, through to submitted applications from our borrowers for all of our mortgage lending products.

Key Responsibilities
  • Provide first-line telephony support for mortgage brokers, brokers using our products, and provide cover for the telephone lines and web chat.
  • Manage the enquiries inbox with leads, lead qualification, and broker set up.
  • Maintain a thorough understanding of our products and assist our brokers in their dealings with us.
  • Stay up-to-date with industry knowledge of the financial services market.
  • Understand how our systems and processes work for the mortgage broker journey, ensuring all business is compliant.
  • Manage mortgage broker relationships.
  • Maintain sales data and ensure regular reconciliations are carried out to ensure data integrity.
  • Liaise with our brokers and internal teams to communicate and progress our loan offers.
Ideal Candidate
  • A background in a sales or customer service role is desirable.
  • Excellent attention to detail, planning, and organisational skills.
  • Strong people skills, including the ability to build and manage relationships.
  • Excellent customer service skills, with the ability to adapt to change and remain motivated.
  • Previous experience working in a team environment.
  • Experience working at either a mortgage advisor or a mortgage lender is desirable.
  • Recognised mortgage market qualification (CEMAP) is desirable.
  • Good written and oral communication skills.
Benefits & Perks
  • Hybrid and flexible working policy.
  • 25 days holiday.
  • Private healthcare.
  • Enhanced parental leave.
  • Matched pension contributions.
  • Critical illness cover.
  • Employee Assistance Programme & mental health support.
  • Life assurance.
  • Matched pension contributions.
  • Leadership training for managers.
  • Volunteering day.
  • Give as you earn scheme for charitable donations.
  • Support for attending conferences and professional learning & development.
  • Discounts via Perkbox.
  • Cycle to work scheme.
  • Season ticket loan.
  • Electric car loan scheme.

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