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Customer Service Director

2 months ago

Westbury, United Kingdom Pertemps Network Group Full time

Job Title: Customer Service Director

Job Summary:

We are seeking an experienced Customer Service Director to lead our team of client service advisors and internal sales staff. As a key member of our management team, you will be responsible for driving client services and internal sales towards excellence.

Key Responsibilities:

  • Team Leadership: Lead, mentor, and motivate a team of client service advisors and internal sales staff, fostering a 'one team' mentality while providing guidance, support, and professional development opportunities.
  • Client Relationships: Act as the primary point of contact for key clients, building strong relationships, addressing their needs, placing orders, resolving issues, and ensuring a high level of satisfaction.
  • Operations Management: Oversee daily operations, ensuring the timely and accurate processing of orders.
  • Target Achievement: Assist the team in achieving targets and delivering exceptional customer service.
  • Issue Resolution: Handle escalated client issues and complaints, ensuring timely and effective resolution.
  • Collaboration: Collaborate with other departments to ensure seamless service delivery, building relationships and addressing any cross-functional challenges.
  • Performance Analysis: Analyse sales data to identify trends, opportunities, and areas for improvement.
  • Strategy Development: Develop and implement strategies to optimise team performance and sales outcomes.

Requirements:

  • Leadership Experience: Proven hands-on experience in a client service or internal sales management role, preferably within the printing or packaging industry.
  • Leadership Skills: Strong leadership skills with the ability to inspire and guide a team.
  • Communication Skills: Excellent communication and interpersonal abilities.
  • Technical Skills: Proficiency in CRM software and MS Office Suite.
  • Problem-Solving Skills: Exceptional problem-solving skills and a customer-centric approach.
  • Adaptability: Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.