Service Delivery Assistant

4 months ago

Westbury, United Kingdom Great Western Railway Full time

**Salary**:£26,466 pa

**Who are we?**

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel - relaxing, fast, efficient, friendly and fun.

**About the team?**

The role of Service Delivery Assistant report to the Station Manager and is responsible for working within a team of Service Delivery Assistants providing high level customer service and ensuring the safe and timely dispatch of our trains.

**About the job?**

As a Service Delivery Assistant, you will carry out key station duties, such a train dispatch, customer information provision, customer assistance and ensuring a clean and safe station environment.

**Your main responsibilities will be**:

- Providing the highest levels of customer service and be dedicated to customer needs.
- Ensuring the safe and punctual departure of trains from the station and following correct dispatch procedures.
- Providing helpful information and assistance to customers.
- Ensuring the safety of customers, colleagues, visitors and contractors will be given the highest priority.
- Ensuring the cleanliness of the station, especially toilets, waiting rooms, platforms, stairs and subways.
- Liaising with other key GWR departments to ensure accurate and timely customer information, especially in times of disruption.
- Your strong visibility within the station will help maintain customer security.

**You'll need to be**:

- Able to deliver extraordinary front line customer service.
- A self-starter with a can do attitude.
- Able to confidently make decisions.
- Able to remain calm yet confident and customer focussed in a crisis.
- Comfortable working within strict procedures.

**As a minimum you will need to have**:

- The ability to work as part of a team or independently.
- Evidence of numerical ability.
- Strong verbal and written communication skills.
- Fully computer literate and the ability to use GWR operational Apps

**Working pattern?**

You will need to be able to work shifts including weekends and bank holidays. The shift patterns cover the following Monday and Tuesday 10.30-16.30, Wednesday 10.30-1600, Thursday and Friday 1845-0045 and Saturday 18.45-0015

**Additional information?**

**The Reward?**

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

  • Service Delivery Assistant

    1 week ago

    Westbury, Wiltshire, United Kingdom Great Western Railway (GWR) Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Service Delivery Assistant. As a key member of our station team, you will play a vital role in ensuring the safe and efficient operation of our trains.Key ResponsibilitiesProvide exceptional customer service and support to our passengersEnsure the safe and...

  • Service Delivery Assistant

    1 week ago

    Westbury, Wiltshire, United Kingdom Great Western Railway (GWR) Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Service Delivery Assistant. As a key member of our station team, you will play a vital role in ensuring the safe and efficient operation of our trains.Key ResponsibilitiesProvide exceptional customer service and support to our passengersEnsure the safe and...

  • Service Delivery Assistant

    3 days ago

    Westbury, Wiltshire, United Kingdom FirstGroup Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Service Delivery Assistant. As a key member of our station operations team, you will play a vital role in ensuring the smooth and efficient operation of our train stations.Main ResponsibilitiesProvide exceptional customer service and support to our...

  • Service Delivery Assistant

    3 days ago

    Westbury, Wiltshire, United Kingdom FirstGroup Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Service Delivery Assistant. As a key member of our station operations team, you will play a vital role in ensuring the smooth and efficient operation of our train stations.Main ResponsibilitiesProvide exceptional customer service and support to our...

  • Service Delivery Assistant

    4 days ago

    Westbury, Wiltshire, United Kingdom FirstGroup Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Service Delivery Assistant. As a key member of our station operations team, you will play a vital role in ensuring the smooth and efficient operation of our train stations.Main ResponsibilitiesProvide exceptional customer service and support to our...

  • Service Delivery Assistant

    4 days ago

    Westbury, Wiltshire, United Kingdom FirstGroup Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Service Delivery Assistant. As a key member of our station operations team, you will play a vital role in ensuring the smooth and efficient operation of our train stations.Main ResponsibilitiesProvide exceptional customer service and support to our...

  • Service Delivery Assistant

    2 days ago

    Westbury, Wiltshire, United Kingdom FirstGroup Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Service Delivery Assistant. As a key member of our station operations team, you will play a vital role in ensuring the smooth and efficient operation of our train station.Main ResponsibilitiesProvide exceptional customer service and support to our...

  • Service Delivery Assistant

    2 days ago

    Westbury, Wiltshire, United Kingdom FirstGroup Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Service Delivery Assistant. As a key member of our station operations team, you will play a vital role in ensuring the smooth and efficient operation of our train station.Main ResponsibilitiesProvide exceptional customer service and support to our...

  • Service Delivery Assistant

    3 days ago

    Westbury, Wiltshire, United Kingdom Great Western Railway Full time

    About the RoleThe Service Delivery Assistant plays a vital role in ensuring the smooth operation of our train stations. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring the safe and timely dispatch of our trains, and maintaining a clean and safe station environment.Key ResponsibilitiesDeliver...

  • Service Delivery Assistant

    2 days ago

    Westbury, Wiltshire, United Kingdom Great Western Railway Full time

    About the RoleThe Service Delivery Assistant plays a vital role in ensuring the smooth operation of our train stations. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring the safe and timely dispatch of our trains, and maintaining a clean and safe station environment.Key ResponsibilitiesDeliver...

  • Service Delivery Assistant

    1 week ago

    Westbury, United Kingdom FirstGroup Full time

    About the job ? As a Service Delivery Assistant, you will carry out key station duties, such a train dispatch, customer information provision, customer assistance and ensuring a clean and safe station environment. Your main responsibilities will be: • Providing the highest levels of customer service and be dedicated to customer needs. • Ensuring the...

  • Service Delivery Coordinator

    7 days ago

    Westbury, Wiltshire, United Kingdom Great Western Railway Full time

    About the RoleWe are seeking a highly skilled and customer-focused Service Delivery Assistant to join our team at Great Western Railway. As a key member of our station operations team, you will play a vital role in ensuring the safe and timely dispatch of our trains, while providing exceptional customer service to our passengers.Key ResponsibilitiesProvide...

  • Service Delivery Coordinator

    7 days ago

    Westbury, Wiltshire, United Kingdom Great Western Railway Full time

    About the RoleWe are seeking a highly skilled and customer-focused Service Delivery Assistant to join our team at Great Western Railway. As a key member of our station operations team, you will play a vital role in ensuring the safe and timely dispatch of our trains, while providing exceptional customer service to our passengers.Key ResponsibilitiesProvide...

  • Customer Services Assistant

    4 months ago

    Westbury, United Kingdom Compass Group Full time

    **Customer Services Assistant - Leighton House** - £10.42 per hour - 30 hours per week - 4 out of 7 days We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we provide catering and cleaning services to the military and Ministry of Defence. You'll...

  • 3.5t Delivery Driver

    3 weeks ago

    Westbury, Wiltshire, United Kingdom DX Network Services Limited Full time

    Job Summary:To deliver customers' products to the required premises ensuring all customers receive exceptional customer service as part of a multi-drop delivery route.Key Responsibilities:Proven track record of driving 3.5t vehicles in a safe and legal manner ensuring compliance with all legal requirements.Delivering goods to customers' premises ensuring...

  • Multi Drop Delivery Driver

    4 months ago

    Westbury, United Kingdom Triple Eight Supplies LTD Full time

    **Job Overview**: We are seeking a reliable and experienced Delivery Driver to join our team. As a Delivery Driver, you will be responsible for safely and efficiently transporting goods to our customers. This is a physically demanding role that requires heavy lifting and excellent driving skills. If you enjoy working independently and have a passion for...

  • Car Delivery Driver

    4 months ago

    Westbury, United Kingdom UMOJA KWANZA LIMITED Full time

    **HGV DRIVER JOB DESCRIPTION AND RESPONSIBILITIES**. The main duty is to transport packages to and from destinations. - Plan deliveries and multi-drop deliveries between distribution centres, businesses, retail outlets etc. - Daily check your vehicle is safe and report any issues you find. Submit vehicle checklist prior to and on completion of each...

  • Delivery Driver

    3 months ago

    Westbury, United Kingdom Shaunak's Pharmacy Group Full time

    This is a great opportunity for a Part-time Pharmacy Delivery Driver based at our Westbury branch, BA13 3FQ We are looking for someone who can work efficiently and deliver a highly effective delivery service to our patients for their medication. You will be able to form good working relationships with the local surgeries and most importantly the patients...

  • 7.5t Delivery Driver

    1 month ago

    Westbury, United Kingdom New Resource Group Full time

    New Resource Recruitment connects skilled individuals with great job opportunities. We are seeking a reliable 7.5T Delivery Driver to join our client's team in Westbury, Wiltshire. Job Overview: As a Delivery Driver, you will enjoy a 4-day work week for an excellent work-life balance. You will transport goods safely and efficiently to customers. This...

  • 7.5t Delivery Driver

    3 weeks ago

    Westbury, United Kingdom New Resource Group Full time

    New Resource Recruitment connects skilled individuals with great job opportunities. We are seeking a reliable 7.5T Delivery Driver to join our client's team in Westbury, Wiltshire.Job Overview:As a Delivery Driver, you will enjoy a 4-day work week for an excellent work-life balance. You will transport goods safely and efficiently to customers. This role...