EIT Operations Specialist
4 weeks ago
The Opportunity
We are seeking a skilled EIT Operations Specialist to join our support team. As a key member of our Techaway team, you will provide exceptional end-user support, contribute innovative ideas to our EUC management team, and work collaboratively in a global environment.
Key Responsibilities
- Deliver high-quality end-user IT support through the Techaway function.
- Ensure seamless support for end-users within the office, adhering to established processes and best practices.
- Maintain the highest level of service, performance, and quality, prioritizing end-user support experience.
- Ensure the availability, security, and scalability of our IT services platform.
- Drive the delivery of our services roadmap and plan for future growth.
Your Profile & Experience
- 1st or 2nd role in end-user support with a solid foundation in end-user support tools.
- Excellent customer service skills and a good understanding of technical skills in operating systems, applications, and user/device management tools.
Key technical skills include:
- Operating systems: Windows desktop (10 & 11), Mac OSX, and Chrome OS.
- Applications: GSuite, Atlassian products (Jira), and Slack.
- User/Device management tools: Active Directory, Google Admin, Intune, and JAMF (desirable).
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