EIT Operations Specialist

4 weeks ago


Sunderland, Sunderland, United Kingdom Just Eat Takeaway Full time

The Opportunity

We are seeking a skilled EIT Operations Specialist to join our support team. As a key member of our Techaway team, you will provide exceptional end-user support, contribute innovative ideas to our EUC management team, and work collaboratively in a global environment.

Key Responsibilities

  • Deliver high-quality end-user IT support through our Techaway function.
  • Ensure seamless support for end-users within the office, adhering to established processes and protocols.
  • Maintain the highest level of service, performance, and quality, prioritizing end-user support experience.
  • Guarantee the availability, security, and scalability of our IT services platform.
  • Drive our services roadmap, focusing on future planning and development.

Your Profile & Experience

  • Hold a 1st or 2nd role within end-user support.
  • Possess a solid foundation in end-user support tools.
  • Demonstrate excellent customer service skills.

Key technical skills include:

  • Operating systems: Windows desktop (10 & 11), Mac OSX, and Chrome OS.
  • Applications: GSuite, Atlassian products (Jira), and Slack.
  • User/Device management tools: Active Directory, Google Admin, Intune, and JAMF (desirable).
  • Soft skills: Excellent written and spoken English, excellent communication, and organizational skills.


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