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Customer Experience Coordinator

1 month ago

Corby, Northamptonshire, United Kingdom Interaction - Kettering Full time
Job Summary

Interaction - Kettering seeks a highly skilled Customer Experience Coordinator to join our customer services team. As a key member of our organization, you will be responsible for coordinating and delivering exceptional customer experiences across various touchpoints.


The estimated annual salary for this role is £25,000.

About the Position:

  • Coordinate customer interactions across multiple channels, ensuring timely and effective resolution of queries and complaints.
  • Collaborate with colleagues to develop and implement strategies that enhance customer satisfaction and loyalty.
  • Maintain accurate records of customer interactions and preferences, updating relevant systems as necessary.
  • Analyze customer feedback and metrics to inform process improvements and optimize customer experience.

Requirements:

  • Possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Demonstrate a deep understanding of customer needs and preferences.
  • Be able to analyze complex data and provide actionable insights to inform business decisions.
  • Hold a valid driver's license (desirable for occasional travel).