Customer Service Specialist
3 days ago
Company Overview
We are EG Group, a leading international convenience retail company with a presence in over 17 countries. Our vision is to be the most trusted and respected convenience retail business in the world.
Salary Information
The hourly rate for this role starts at £11.75 for those above 21 years old, £10.00 for those aged 18-20, £7.15 for those aged 17, and £6.60 for those aged 16. In addition to this, you will also be eligible for a quarterly bonus incentive.
Job Description
We are looking for friendly and dedicated Customer Service Specialists who can provide outstanding service to our customers as Beverage Experts. As a key member of our team, you will be responsible for engaging with our customers, delivering fast and friendly service, and preparing our much-loved beverages and products.
Key Responsibilities
- Provide excellent customer service to our customers, ensuring they have an enjoyable experience in our store.
- Promote and sell our beverage products, including Starbucks drinks, to meet sales targets.
- Prepare and serve hot and cold beverages, following all health and safety guidelines.
- Maintain a clean and welcoming store environment, adhering to high standards of hygiene and presentation.
- Work collaboratively with colleagues to achieve store goals and objectives.
Requirements
To be successful in this role, you will need:
A friendly and approachable demeanor, with excellent communication skills.The ability to work effectively in a fast-paced environment, prioritizing tasks and managing time efficiently.A passion for delivering exceptional customer service, with a commitment to exceeding customer expectations.A willingness to learn and develop new skills, with a flexible attitude towards working hours and tasks.Benefits
- Starbucks discount - 30% off food, drinks & merchandise
- Food to Go Discounts – 15% off Greggs, Subway & much more
- Discount partnerships – retail, food, home, garden, electronics & much more
- 24/7 access to virtual GP & wellbeing service
- Pay increase upon completion of your 6 months' probation period
- Quarterly bonus incentive
- Contracted hours
- Free on shift beverage
- Progression & career opportunities
- Life assurance
- Employee assistance programme
- Recognition rewards
- 10% Discount Card for Asda
- Learning & development opportunities
- Work anniversary awards
- Compassionate leave
- EG Cares benefits & rewards platform
- Access to the Learning Hub with the most extensive online learning course library in the world
About You
If you are a people person, with a passion for delivering exceptional customer service, we would love to hear from you We are committed to supporting your development and providing opportunities for growth and progression within the company.
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