Service Advisor

1 month ago


Slough, United Kingdom KPI People Ltd Full time
Service Advisor

We are seeking an experienced Service Advisor to join our successful Aftersales team at a busy franchised main dealership in Slough.

Key Responsibilities:
  • Meet and greet customers, providing a warm and welcoming experience.
  • Clearly explain the work due to be carried out on their vehicle, ensuring customers are informed and satisfied.
  • Accurately complete courtesy car insurance paperwork, ensuring all necessary documentation is in order.
  • Regularly update customers on the progress of their vehicle, advising of any additional work required.
  • Liaise with the Workshop, Parts Department, Valeting Team, and Drivers to ensure seamless communication and efficient workflow.
  • Prepare and issue invoices for work carried out, providing clear explanations and taking payment.
  • Quote, introduce, and sell Service Plans to customers, highlighting the benefits and value.
  • Ensure all Warranty paperwork is correctly completed, maintaining accurate records.
  • Deliver exceptional customer service at all times, exceeding expectations and building strong relationships.
Requirements:
  • 12 months' experience as a Service Advisor in the Motor Trade.
  • Full UK Driving Licence.
Desirable Requirements:
  • Franchised Dealership Experience.
  • Kerridge or Pinnacle Experience.
Remuneration and Benefits:
  • Basic Salary of £28,000.
  • On Target Earnings of £34,000 (uncapped).
  • Great Benefits Package.
Working Hours:
  • Monday to Friday, 8am - 6pm.
  • 1 in 4 Saturday Mornings.

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