Regional IT Manager

4 weeks ago


Glasgow, Glasgow City, United Kingdom News Corp Full time

Job Summary

The Regional IT Manager will play a critical role in organizing and integrating the NewsTech shared technology services model across several News Corp business units.

This individual will be responsible for developing and managing a best-in-class IT Support function, ensuring a premium level of technical support and customer service is provided across the organization.

The position requires a technology enthusiast with strong relationship-building skills who can effectively organize a team of experts to meet company needs and make decisions that support NewsTech's mission.

Key Responsibilities

  • Lead and motivate Support Technicians to ensure the overall output and quality of service meets business requirements and aligns with pre-defined SLAs.
  • Manage and coordinate urgent and complicated support issues.
  • Lead optimization efforts, service integration, and service improvement across business units.
  • Act as the escalation point for all business-critical requests and incidents.
  • Train, coach, and mentor Support Technicians, including career development.
  • Provide data and reporting of KPIs and trends to the IT department and others in ad-hoc, weekly, monthly, and as needed.
  • Drive optimization efforts by identifying the right problems to solve and actively developing strategies for improvement.
  • Continually analyze support calls to ensure quality of service.
  • Oversee the executive support function and strategy.
  • Develop and maintain procedural documentation to be leveraged by Service Desk and Support Teams.
  • Manage the regional Opex and Capex expenditure.
  • Oversee all process improvements, audit preparation, and documentation practices.
  • Build and maintain a solid working relationship with key stakeholders.
  • Vendor relationship management.
  • Manage the Hardware Supply Chain and asset management.

Requirements

  • 4-year Bachelor's degree in a business or technical major, or related field, or equivalent experience.
  • 8+ years of experience working as a technical leader within a large matrixed organization - media focus preferred.
  • Strategic and analytical thinking, strong capability of project management and problem-solving skills, sound judgment, and a willingness to resolve issues and problems in a timely manner.
  • Excellent communications skills, including the ability to develop rapport and credibility across the organization, promote ideas and proposals persuasively, and communicate with key stakeholders.
  • Customer-oriented and driven.
  • Quantitative analysis skills, including Excel.
  • Self-starter and ability to operate in an unstructured environment.
  • Ability to work to tight deadlines and within constraints.


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