Customer Support Team Leader

4 weeks ago

London, Greater London, United Kingdom HeadX Full time
About Us

HeadX is a dynamic and innovative company that has been building online businesses for over 15 years. Our team has a proven track record of success, having grown and consulted numerous companies to 8-figure brands. We are now expanding our operations to the USA and planning global expansion. Our goal is to reach $100M in revenue within a couple of years. We are a result-oriented team that thrives on testing, evolving, and adapting to stay ahead of the curve. We value extreme ownership and believe in creating an environment that fosters growth and evolution.

What We Offer
  • Interesting and challenging projects
  • A strong and open-minded team
  • An environment that pushes you to grow and evolve
  • Freedom to make decisions and learn from failures
  • A fully remote team with flexible working hours
  • A non-corporate and ever-evolving environment
  • A results-driven and solution-oriented team
Our Values
  1. Continuous Improvement - We believe in lifelong learning and implementing new ideas
  2. Extreme Ownership - We take ownership of our actions and decisions
  3. Grit - We are resilient and perseverant in the face of challenges
  4. Performance Driven - We focus on delivering results and exceeding expectations
  5. Integrity - We operate with transparency and empathy
  6. Exceptional Team - We believe in building a strong and cohesive team
Job Summary

We are seeking an experienced Customer Support Team Leader to provide exceptional customer service and drive team performance. The ideal candidate will possess outstanding leadership skills, a strong ability to communicate and motivate, and a passion for delivering results.

Job Responsibilities
  • Lead and manage the customer support team to achieve targets and exceed expectations
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Manage and monitor team performance, providing coaching and feedback to ensure success
  • Collaborate with other departments to ensure seamless customer service
  • Develop and maintain accurate customer service records
  • Manage expenses and adhere to budgetary controls
Skills and Competencies
  • Excellent communication and leadership skills
  • Ability to manage conflicts and uncertain situations
  • Strong people skills and a pleasant personality
  • Good negotiation and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to change
Hiring Process
  • Round 1: Review and evaluate applications
  • Round 2: Practical task/assessment
  • Round 3: HR Interview
  • Round 4: Line Manager's Interview

  • Food and Beverage Team Lead

    4 weeks ago

    London, Greater London, United Kingdom team leader Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our Food and Beverage team at the Cake and Custard Factory. As a Team Leader, you will be responsible for delivering exceptional customer service, leading a team of Food Service Assistants, and ensuring the smooth operation of our food and beverage department.Key...

  • Food and Beverage Team Lead

    4 weeks ago

    London, Greater London, United Kingdom team leader Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our Food and Beverage team at the Cake and Custard Factory. As a Team Leader, you will be responsible for delivering exceptional customer service, leading a team of Food Service Assistants, and ensuring the smooth operation of our food and beverage department.Key...

  • Customer Support Team Leader

    4 weeks ago

    London, Greater London, United Kingdom HeadX Full time

    Customer Support Team LeaderWe are seeking an experienced Customer Support Team Leader to join our team at HeadX. As a key member of our customer service team, you will be responsible for providing exceptional customer service and promoting a positive customer experience.Develop and implement customer service strategies to improve customer satisfaction and...

  • Customer Support Team Leader

    1 week ago

    London, Greater London, United Kingdom HeadX Full time

    Job Title: Customer Support Team LeaderHeadX is seeking an experienced Customer Support Team Leader to lead our customer service activities. The ideal candidate will have a proven track record of delivering excellent customer service and promoting a positive customer experience.Key Responsibilities:Develop and implement customer service strategies to meet...

  • Customer Support Team Leader

    2 weeks ago

    London, Greater London, United Kingdom HeadX Full time

    About UsHeadX is a cutting-edge eCommerce company that has successfully grown from $0 to $1M monthly revenue in just 6 months. Our team is comprised of experienced professionals who have been working in the online space for over 15 years, with a proven track record of delivering results-oriented solutions. Our goal is to become a 100M-dollar company within a...

  • Team Leader

    4 weeks ago

    London, Greater London, United Kingdom Aspire Training Team Full time

    Job Title: Team Leader / Supervisor Level 3 ApprenticeshipAbout the Role:We are seeking a motivated and enthusiastic individual to join our team as a Team Leader / Supervisor Level 3 Apprenticeship at Harvey House Nursery. As a Room Leader in our Toddler Room, you will be responsible for shaping the curriculum and guiding the learning and development journey...

  • Team Leader

    4 weeks ago

    London, Greater London, United Kingdom Aspire Training Team Full time

    Job Title: Team Leader / Supervisor Level 3 ApprenticeshipAbout the Role:We are seeking a motivated and enthusiastic individual to join our team as a Team Leader / Supervisor Level 3 Apprenticeship at Harvey House Nursery. As a Room Leader in our Toddler Room, you will be responsible for shaping the curriculum and guiding the learning and development journey...

  • Accommodation Office Team Leader

    4 weeks ago

    London, Greater London, United Kingdom Reha Team Hannover Full time

    We are seeking a highly motivated and experienced Team Leader to join our Kingston Store team. As a Team Leader, you will be responsible for leading a high-performing team, driving sales growth, and delivering exceptional customer experiences.Key Responsibilities:Lead and develop a team of sales associates to achieve sales targets and provide excellent...

  • Team Leader

    2 months ago

    London, Greater London, United Kingdom Aspire Training Team Full time

    Job Title: Team Leader / Supervisor Level 3 ApprenticeshipAbout the Role:The Aspire Training Team is seeking a punctual, reliable, and enthusiastic individual to complete a Team Leader / Supervisor Level 3 Apprenticeship at Harvey House Nursery as a Room Leader in their Toddler Room.About Harvey House Nursery:We have created a special place in Leytonstone...

  • Team Leader

    2 months ago

    London, Greater London, United Kingdom Aspire Training Team Full time

    Job Title: Team Leader / Supervisor Level 3 ApprenticeshipAbout the Role:The Aspire Training Team is seeking a punctual, reliable, and enthusiastic individual to complete a Team Leader / Supervisor Level 3 Apprenticeship at Harvey House Nursery as a Room Leader in their Toddler Room.About Harvey House Nursery:We have created a special place in Leytonstone...

  • Team Leader

    3 weeks ago

    London, Greater London, United Kingdom Aspire Training Team Full time

    Job Title: Team Leader / Supervisor Level 3 ApprenticeshipAbout the Role:We are seeking a punctual, reliable, and enthusiastic individual to complete a Team Leader / Supervisor Level 3 Apprenticeship at Harvey House Nursery as a Room Leader in their Toddler Room.About the Nursery:Harvey House Nursery is a special place in Leytonstone, E11, where babies and...

  • Customer Support Team Lead

    4 weeks ago

    London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    Job Title: Customer Support Team LeadAt ACCS - ARES Customer Care Solutions GmbH, we are seeking a highly skilled Customer Support Team Lead to join our team. As a key member of our support leadership team, you will be responsible for the efficient oversight of your assigned support team and overall management of the support queue in alignment with other...

  • Customer Success Team Leader

    6 days ago

    London, Greater London, United Kingdom Hays Business Support Full time

    Your new companyHays Business Support is a collective management organisation for published materials. They exist to support knowledge sharing, protect companies, and champion the creative ecosystem.Your new roleTo lead and manage the Customer Success Managers and their engagement with Mid-tier and Key Accounts across all sectors. Ensure the team is...

  • Customer Team Leader

    4 weeks ago

    London, Greater London, United Kingdom The Co-operative Group Full time

    Customer Team Leader Job DescriptionWe are seeking a highly skilled and motivated Customer Team Leader to join our team at The Co-operative Group. As a Customer Team Leader, you will be responsible for leading and managing a team of Customer Team Members, providing excellent customer service, and ensuring the smooth operation of the store.Key...

  • Customer Team Leader

    4 weeks ago

    London, Greater London, United Kingdom The Co-operative Group Full time

    Customer Team Leader Job DescriptionWe are seeking a highly skilled and motivated Customer Team Leader to join our team at The Co-operative Group. As a Customer Team Leader, you will be responsible for leading and managing a team of Customer Team Members, providing excellent customer service, and ensuring the smooth operation of the store.Key...

  • Customer Team Leader

    4 weeks ago

    London, Greater London, United Kingdom Co-op Digital Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Team Leader to join our team at Co-op Digital. As a Customer Team Leader, you will be responsible for leading the store team, coaching and supervising our Customer Team Members, and delivering great customer service.Key ResponsibilitiesCustomer Service: Provide friendly, welcoming, and...

  • Customer Team Leader

    4 weeks ago

    London, Greater London, United Kingdom Co-op Digital Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Team Leader to join our team at Co-op Digital. As a key member of our store team, you will be responsible for leading and supporting our Customer Team Members, ensuring excellent customer service, and maintaining a safe and efficient store environment.Key ResponsibilitiesLead and...

  • Customer Team Leader

    4 weeks ago

    London, Greater London, United Kingdom The Co-operative Group Full time

    Customer Team LeaderAs a Customer Team Leader at The Co-operative Group, you will play a key role in delivering exceptional customer service and leading a team of Customer Team Members. Your primary responsibility will be to ensure that our customers receive a friendly, welcoming, and helpful service every day.Key Responsibilities:Lead and motivate a team of...

  • Technical Customer Support Team Lead

    4 weeks ago

    London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    As a Technical Customer Support Team Lead at ACCS - ARES Customer Care Solutions GmbH, you will be responsible for overseeing the efficient management of your assigned support team and ensuring the overall management of the support queue aligns with other team managers.The Technical Customer Support Team Lead reports to the regional Director of Global...

  • Team Leader Position

    3 weeks ago

    London, Greater London, United Kingdom Aspire Training Team Full time

    Job Title: Team LeaderAbout the Role:The Aspire Training Team is seeking a dedicated and enthusiastic individual to complete a Team Leader/Supervisor Level 3 Apprenticeship at Harvey House Nursery as a Room Leader in their Toddler Room.About the Team:The Early Years team is passionate about childcare and strives to provide each child with everything they may...