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Senior Client Relationship Manager
2 months ago
We are seeking a highly skilled and experienced Senior Client Relationship Manager to join our team at Integral UK Ltd. As a key member of our national retail client and dedicated contract team, you will be responsible for providing strategic, tactical, and technical operational leadership and direction.
Key Responsibilities- Lead a team of Site Based Contract Delivery Managers to ensure 100% compliance to Account KPIs & SLAs.
- Maintain and enhance relevant client relationships to secure future growth.
- Develop and implement strategic plans to drive business growth and profitability.
- Manage the P&L of contracts, including sales, growth, costs, and WIP/Debt management.
- Ensure industry best practice and deliver high-quality results.
- Build partnerships with clients and colleagues through open, transparent, and timely communication.
- Promote a professional image of Integral UK Ltd. and deliver excellent customer service.
- Adapt management style to meet changing business needs and operational circumstances.
- Make decisions guided by policies, procedures, and business plans.
- Communicate effectively with the team and recognize, respect, and reward their contributions and achievements.
- Drive and encourage development of self and others through learning and on-the-job experience.
- Managerial experience at Contract/Account Manager or above within technical and/or hard services is essential.
- A proven track record in the retail sector with excellent knowledge of the industry market.
- Ability to work effectively within a matrix management structure.
- New business hunter qualities as well as very strong account management skills.
- Able to build positive relationships with clients to resolve day-to-day operational problems and identify opportunities for increasing profitable business.
- Excellent interpersonal, written, and verbal communication skills.
- Self-motivated and capable of leading and inspiring a national team.
- Able to maintain an objective and positive focus through periods of high and sustained work pressure.
- Industry-relevant qualifications, including IOSH MS.
- Competent working knowledge of M&E or Fabric disciplines.
