Returns Coordinator

2 weeks ago


West Bromwich, Sandwell, United Kingdom Platinum Recruitment Consultancy Full time
Returns Administrator

Job Summary: We are seeking a highly organized and detail-oriented Returns Administrator to join our team. As a Returns Administrator, you will be responsible for managing all incoming customer emails and requests regarding returned products.

Key Responsibilities:

  • Log all returns and follow up on any old returns not processed.
  • Organize all collections for returns and ensure they have been received.
  • Work with the warehouse to ensure returns are processed correctly and in a timely manner.
  • Raise credits in relation to returns and replacement orders.
  • Work with the courier company regarding any queries or missed collections.
  • Investigate the history of faults, complaints, and reasons for collection.
  • Learn the product to advise and guide customers as necessary.
  • Improve the returns process and automate where possible.

About Us: Platinum Recruitment Consultancy is a leading recruitment agency specializing in placing candidates in various industries. We are committed to providing exceptional service and support to our clients and candidates.

What We Offer:

  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.
  • Opportunities for career growth and development.

How to Apply: If you are a motivated and detail-oriented individual with excellent communication skills, please submit your application. We look forward to hearing from you.


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