Guest Services Director

1 day ago


Dorking, Surrey, United Kingdom Mercure Box Hill Burford Bridge Hotel Full time

We are seeking a dynamic and experienced Guest Services Director to join our team at the Mercure Box Hill Burford Bridge Hotel in Dorking. As a key member of our leadership team, this individual will be responsible for developing and implementing strategies to drive business growth and improve guest satisfaction.

The ideal candidate will have a strong background in hotel operations, with experience in managing guest services teams and implementing initiatives to improve guest loyalty and retention. They will be responsible for overseeing the provision of high-quality guest services, including check-in/check-out procedures, room assignments, and guest complaints.

Key responsibilities will include:

  • Developing and implementing strategies to drive business growth and improve guest satisfaction
  • Leading and motivating the guest services team to deliver exceptional customer service
  • Managing the guest services operation, including check-in/check-out procedures, room assignments, and guest complaints
  • Working closely with other departments to ensure seamless communication and collaboration
  • Identifying areas for improvement and implementing initiatives to drive revenue growth and cost savings

The successful candidate will have a competitive salary of £40,000 - £50,000 per annum, depending on experience, plus benefits including discounts on food and accommodation, opportunities for learning and development, and a fun and supportive work environment.



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