Guest Services Director
1 day ago
We are seeking a dynamic and experienced Guest Services Director to join our team at the Mercure Box Hill Burford Bridge Hotel in Dorking. As a key member of our leadership team, this individual will be responsible for developing and implementing strategies to drive business growth and improve guest satisfaction.
The ideal candidate will have a strong background in hotel operations, with experience in managing guest services teams and implementing initiatives to improve guest loyalty and retention. They will be responsible for overseeing the provision of high-quality guest services, including check-in/check-out procedures, room assignments, and guest complaints.
Key responsibilities will include:
- Developing and implementing strategies to drive business growth and improve guest satisfaction
- Leading and motivating the guest services team to deliver exceptional customer service
- Managing the guest services operation, including check-in/check-out procedures, room assignments, and guest complaints
- Working closely with other departments to ensure seamless communication and collaboration
- Identifying areas for improvement and implementing initiatives to drive revenue growth and cost savings
The successful candidate will have a competitive salary of £40,000 - £50,000 per annum, depending on experience, plus benefits including discounts on food and accommodation, opportunities for learning and development, and a fun and supportive work environment.
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Guest Room Custodian
4 days ago
Dorking, Surrey, United Kingdom Hotelcare Full timeJob DescriptionWe are seeking a Guest Room Custodian to join our team at HotelCare. In this role, you will be responsible for ensuring the highest standards of cleanliness and hygiene in our guest rooms, while providing exceptional customer service to our guests.Key TasksCleaning and maintaining guest rooms to the highest standards, including dusting...
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Financial Services Director
5 days ago
Dorking, Surrey, United Kingdom Artemis Recruitment Consultants Ltd Full timeJob Opportunity: Financial Services DirectorWe are excited to offer a unique opportunity for a talented Financial Services Director to join our client's advisory team in Dorking. The successful candidate will be responsible for leading the team and driving the growth and success of this well-established wealth advisory firm.The ideal candidate will have a...
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Hospitality Services Porter
4 days ago
Dorking, Surrey, United Kingdom Klarent Hospitality Full timeAbout Klarent HospitalityWe are a leading hospitality company offering exceptional services to our guests.Job DetailsEstimated Salary: £26,000 - £32,000 per annum (dependent on experience)Job Type: Full-time, PermanentJob OverviewThis is an exciting opportunity to join our dynamic kitchen team as a Kitchen Porter. You will be responsible for ensuring the...
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Wine Service Expert
3 weeks ago
Dorking, Surrey, United Kingdom Juice Hospitality Ltd Full timeWe are seeking a highly skilled Wine Service Expert to join our team at Juice Hospitality Ltd.ResponsibilitiesCollaborate with the Head Sommelier to curate and update the wine list, ensuring it complements the cuisine and meets guest preferences.Deliver exceptional wine service to guests, making recommendations and providing detailed descriptions of the wine...
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Service Excellence Manager
3 weeks ago
Dorking, Surrey, United Kingdom Klarent Hospitality Limited Full timeKey Responsibilities:Support the Management team and the Food & Beverage Manager in the smooth operation of the department.Assist in maintaining high standards of service delivery, ensuring exceptional customer experiences.Develop and deliver training to team members, enhancing their skills and knowledge.Deal with guest complaints in a friendly and efficient...
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Night Auditor
4 weeks ago
Dorking, Surrey, United Kingdom Mercure Box Hill Burford Bridge Hotel Full timeJob Summary:We are seeking a skilled Night Auditor to provide exceptional reception services to our guests at the 4-star Mercure Box Hill Burford Bridge Hotel. As a Night Auditor, you will be responsible for ensuring a seamless and efficient experience for our guests, including check-in and check-out processes.Key Responsibilities:Provide night-hour...
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Cleaning Services Team Member
4 days ago
Dorking, Surrey, United Kingdom Hotelcare Full timeJob SummaryWe are seeking a Cleaning Services Team Member to join our team at HotelCare. This is an exciting opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and ensuring the highest standards of cleanliness and hygiene in our guest rooms.Key ResponsibilitiesCleaning and maintaining guest rooms to the...
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Service Expert for Dorking's The White Horse
3 weeks ago
Dorking, Surrey, United Kingdom Heartwood Inns Full timeService ExpertWe're seeking a Service Expert to join our team at The White Horse in Dorking. As a Service Expert, you'll be responsible for providing exceptional guest experiences and maintaining high standards in our front-of-house.The Ideal CandidateWe're looking for a vibrant and flexible individual with great interpersonal skills. You'll be a true team...
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Fine Dining Service Professional
6 days ago
Dorking, Surrey, United Kingdom Juice Hospitality Full timeKey Responsibilities:As a Fine Dining Service Professional at Juice Hospitality, you will be responsible for delivering exceptional service to our discerning guests. Your duties will include:• Ensuring the dining room is set to the highest standards• Taking orders, providing menu recommendations, and addressing guest inquiries• Coordinating with...
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Bar Service Manager
2 days ago
Dorking, Surrey, United Kingdom Wotton House Full timeJoin Our TeamWe are looking for a skilled and motivated Bartender to join our team at Wotton House. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, creating a memorable experience, and contributing to the success of our business.What We OfferAn estimated salary of £26,000 - £32,000 per...
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Executive Culinary Director
1 week ago
Dorking, Surrey, United Kingdom Willing Care Full timeWe are seeking an experienced Executive Culinary Director to lead our kitchen team at Willing Care's Good-rated Nursing Home. As a key member of our culinary team, you will be responsible for creating nutritious and high-quality meals for our residents.As the ideal candidate, you will have proven experience as a Head Chef in a care home, healthcare or...
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Food and Beverage Service Assistant
3 weeks ago
Dorking, Surrey, United Kingdom RBH Full timeAbout the RoleWe are seeking a highly motivated and enthusiastic individual to join our Food and Beverage team as a Service Assistant. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the day-to-day operations of our food and beverage outlets.Key ResponsibilitiesDeliver outstanding customer...
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Front Desk Associate
1 month ago
Dorking, Surrey, United Kingdom Mercure Box Hill Burford Bridge Hotel Full timeMercure Box Hill Burford Bridge Hotel is seeking a skilled Receptionist to provide exceptional guest experiences from check-in through check-out. The ideal candidate will possess excellent customer service skills, be able to work efficiently in a fast-paced environment, and have a strong attention to detail. Key responsibilities include providing accurate...
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Housekeeping Team Member
5 days ago
Dorking, Surrey, United Kingdom HOTELCARE Full timeWhy Join Us?: At HotelCare, we pride ourselves on our commitment to excellence and our passion for providing exceptional service to our guests. As a Housekeeping Team Member, you will have the opportunity to work in a dynamic and fast-paced environment, consistently delivering high-quality results and making a real difference to our guests' experiences. We...
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Front Desk Associate
4 weeks ago
Dorking, Surrey, United Kingdom Mercure Box Hill Burford Bridge Hotel Full time**Immerse yourself in a dynamic and supportive environment at Mercure Box Hill Burford Bridge Hotel**We are seeking a highly skilled and enthusiastic Front Desk Associate to join our team. As a key member of our Front Office, you will be responsible for delivering exceptional guest experiences from check-in to check-out.Key Responsibilities:Provide efficient...
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Hotel Front Desk Receptionist
4 weeks ago
Dorking, Surrey, United Kingdom Mercure Box Hill Burford Bridge Hotel Full timeHotel Receptionist - Full TimeWe are seeking a highly motivated and organized Hotel Front Desk Receptionist to join our team at Mercure Box Hill Burford Bridge Hotel.Key Responsibilities:Provide exceptional customer service to hotel guestsProcess guest check-in and check-out, handle room assignments and key card programmingManage guest complaints and resolve...
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Leisure Club Team Member
5 days ago
Dorking, Surrey, United Kingdom Wotton House Full timeAbout the RoleWe are seeking a Leisure Club Team Member to join our team at Wotton House. As a key member of our team, you will be responsible for delivering an exceptional guest experience in our leisure facilities.Key ResponsibilitiesGreet guests warmly and provide information on facilities and services.Maintain cleanliness and organization of leisure...
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Housekeeping Assistant
4 weeks ago
Dorking, Surrey, United Kingdom HOTELCARE Full timeJob Title: Room AttendantJob Overview: HotelCare is committed to delivering exceptional service to our guests, and our Room Attendants play a vital role in maintaining the highest standards of cleanliness and comfort. As a key member of our housekeeping team, you will be responsible for ensuring that every guest room is immaculate and ready for our valued...
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Room Care Specialist
5 days ago
Dorking, Surrey, United Kingdom HOTELCARE Full timeAbout Us: HotelCare is committed to excellence in all that we do. Our dynamic team works tirelessly to ensure the highest levels of room cleanliness, and we are now seeking a skilled Housekeeping Team Member to join us. This is an exciting opportunity to work in a fast-paced environment, consistently delivering exceptional results and making a real...
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Food and Beverage Team Member
4 weeks ago
Dorking, Surrey, United Kingdom Mercure Box Hill Burford Bridge Hotel Full timeJob OverviewWe are seeking a highly motivated and enthusiastic Food and Beverage Operative to join our team at the Mercure Box Hill Burford Bridge Hotel.Key ResponsibilitiesDeliver exceptional customer service to guests in a polite and friendly manner.Work in various areas of the hotel, including the bar, restaurant, breakfast, room service, and conference...