Experience Manager
4 weeks ago
Experience Manager - Client Relations
We are seeking an experienced manager to oversee client relations and ensure seamless customer engagement. This full-time position offers a competitive salary and remote work opportunities.
Key Details:
- Salary: £240 per day (equivalent to approximately £57,000 per annum)
- Contract Length: 9-month maternity cover
- Location: Remote (with occasional travel to Glasgow and London)
- Working Hours: 35 hours per week (flexible, ideally across 5 days)
About the Role:
This role involves overseeing the customer relationship lifecycle, from initial contact to long-term engagement. The successful candidate will develop and implement targeted marketing campaigns, manage CRM strategies, and ensure that customers receive tailored, data-driven communications.
You will collaborate closely with the broker marketing team to drive behavioural change, leverage data analytics, and make a significant impact on customer outcomes. In addition, you will work with a live database of high-value prospects and members, ensuring their ongoing engagement and retention.
Key Responsibilities:
- Develop and implement targeted marketing campaigns to drive customer engagement.
- Manage CRM strategies to ensure seamless customer communication.
- Analyse customer data to inform marketing decisions and drive behaviour change.
- Collaborate with internal teams to create and implement effective marketing campaigns.
- Ensure the ongoing engagement and retention of high-value prospects and members.
What We're Looking For:
Top Skills & Experience:
- Customer Relationship Marketing (CRM) and targeted marketing
- Strong stakeholder management and the ability to influence across teams
- Expertise in campaign strategy and data-driven decision making
- Commercially aware, with a keen ability to translate big data trends into actionable insights
- Proactive mindset with a drive to challenge the status quo
- Proven ability to lead end-to-end customer engagement, with experience managing a direct report
Additional Requirements:
- Experience in CRM, particularly with tools like Eloquent
- A love for working with data analytics to drive behavioural change
- No prior health-care or insurance experience required (experience in retail or similar industries is valuable)
- Willingness to travel to Glasgow and London a few times during the contract
Why You'll Love This Role:
- Fully Remote: Enjoy the flexibility of working from home, with the option to travel occasionally.
- Data-Driven Environment: Work with a rich set of data points to drive customer engagement and create meaningful impact.
- Collaborative Team: Be part of a dynamic team, with direct interaction with senior managers and stakeholders.
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