Customer Service Representative

3 weeks ago


Luton, Luton, United Kingdom Apcoa Parking Full time
Service Delivery Assistant - Luton Airport

We are seeking a skilled and enthusiastic Service Delivery Assistant to join our team at Luton Airport. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their vehicles are handled with care and attention to detail.

Key Responsibilities:
  • Familiarize yourself with each vehicle's controls and alarm systems before receiving from the customer.
  • Ensure smooth and prompt handover of customers' vehicles while storing keys securely.
  • Drive and care for all customers' vehicles carefully, adhering to our valet procedures.
  • Monitor the car park and its activity consistently through regular patrols and deter criminal activity while maintaining a high visual presence.
  • Check the appearance of the car parks and working areas, taking action to ensure our company standards are achieved and maintained.
  • Provide front-line support in the event of equipment failure or customer distress.
  • Work with all managers and staff to implement successful marketing and promotional initiatives to increase sales and maximize income opportunities.

Requirements:
  • Evidence of strong communication and interaction with the public.
  • Full UK Driver's License with significant driving experience.
  • Basic IT Skills, MS Word, Office, etc.
  • Ability to multi-task.
  • Able to work under pressure.
  • Excellent verbal communication skills.
  • Smart and professional attitude.

We Offer:
  • Hourly rate of £12.51.
  • Employee Discount.
  • Training and Development.
  • Pension.
  • Uniform.


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